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Richard Pool
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98 Reviews
98 Reviews
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98 Reviews of Richard Pool
April 19, 2025
I was beyond impressed with the service and quality that I received fr Orland BMW. Repair s were completed timely as promised. Richard Poole is top notch as a service advisor. I received fr Orland BMW. Repair s were completed timely as promised. Richard Poole is top notch as a service advisor. More
by TO.OLIVIA
Verified Customer
April 16, 2025
Would never come back here again. I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to f I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to figure out what the issue was, nor did they even recommend any maintenance services. And the cherry on top is they couldn’t even provide a complimentary wash. STAY AWAY More
by anaskouk
April 14, 2025
The service was quick. The facility is nice. The employees are all very nice. However, the prices for labor are through the rough. I went in for an oil change and spent alm The facility is nice. The employees are all very nice. However, the prices for labor are through the rough. I went in for an oil change and spent almost $700 for oil change and two filters. The service took 30 mins but the labor charge for each item was astronomical. In the future, I wish they’d at least give customers a heads up about all the add ons so they may be prepared financially instead of caught off guard. More
by courttort
April 09, 2025
Richard identified a problem and helped me work through it. This was a great result and I am most thankful for his assistance. it. This was a great result and I am most thankful for his assistance. More
by MICHAELJB1952
Other Employees Tagged: Liz Cornelius
April 09, 2025
Mr Kevin Hernandez is extremely knowledgeable. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. More
by Ragsdale
Other Employees Tagged: James Hatchett, Kevin Hernandez
April 08, 2025
Job fix after 4 visits. employee working hard to solve the issue.finally job done. Thanks for ALL. employee working hard to solve the issue.finally job done. Thanks for ALL. More
by BMN1959
Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon
April 08, 2025
Bad experience. Dropped car off on 4/3. Didn't hear from Rich at all on 4/4. Received a video at 5:13pm with the cars's issues. I had to call Rich to get the est Dropped car off on 4/3. Didn't hear from Rich at all on 4/4. Received a video at 5:13pm with the cars's issues. I had to call Rich to get the estimate and time frame. He said he would send the estimate. Never received it on 4/4. I had to call BMW on 4/5 to get the status. I was informed that Rich was off on 4/5 so they transferred me to someone else who then sent me the estimate and informed me the part needed to be ordered and that it wouldn't get there til 4/8. Luckily I received a text on 4/7 saying my car is ready. Very poor communication here...really the first time I had a bad experience with you. More
by KEITH320
April 08, 2025
Been servicing my BMW vehicles for over 10 years at BMW of Orland Park. Service is always top notch! of Orland Park. Service is always top notch! More
by Anetka6015
Other Employees Tagged: Brian Coster
April 05, 2025
I had a great experience working with Richard Pool at BMW Ziegler Orland Park. His professionalism and dedication to customer satisfaction were impressive. Richard took the time to explain service options cl Ziegler Orland Park. His professionalism and dedication to customer satisfaction were impressive. Richard took the time to explain service options clearly, kept me updated throughout, and ensured a smooth, hassle-free experience. I highly recommend him for anyone seeking an excellent service advisor. More
by JO_LIMTANGCO
