Rhett Valentine
Rhett Valentine at Norm Reeves Honda Superstore North Richland Hills
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Rhett Valentine

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.5
22 Reviews
4.5

22 Reviews

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22 Reviews of Rhett Valentine

November 12, 2024

Dealership Rating
Employee Rating

Very professional, good, customer service experienc, thanks for everythingvery knowledgeable on vehicle issues, maintenance request, recommendations for the vehicle, Respective friendly worker, very goo More

by Ohenry771
Service Price Transparency
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Recommend Dealer
Yes
Nov 13, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like your Honda had a successful service visit! Thanks for bringing your car in for service, and we're happy that we could cover everything it needed and you felt comfortable. See you next time!

November 07, 2024

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We have always received expert service completed in a timely manner. The service staff is friendly and welcoming. More

by Kater13191
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Recommend Dealer
Yes
Nov 07, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty to our service center, Kate! Thanks for bringing your Honda by and letting us know how our service staff handled your repairs. See you next time!

October 31, 2024

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Very good person and service on the dealer nice people,good cars .like the cars More

by VEROAVELAR
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Recommend Dealer
Yes
Nov 01, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a winning experience, VEROAVELAR! We're excited to see that you liked what you saw and the experience that you had at our dealership. Thanks so much, and we hope to see you next time!

October 21, 2024

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Thanks but no thanks I do not want to review norm reeves honda super store More

by Scottgerlikovski
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Recommend Dealer
No
Oct 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We'd like to learn more about your experience, Scott. That way, we can address any issues that you faced and make improvements. If you'd like to discuss your concerns with us, please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com . Thank you!

October 20, 2024

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Everyone was so nice and they made sure that I was treated like family and they also got my car to me very quickly More

by Kacie Giles
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Recommend Dealer
Yes
Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the perfect rating! Our team is always ready to assist you.

October 13, 2024

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Norm Reeves Honda service department does a great job on getting your vehicle in and out as fast as possible More

by Elmotownsend009
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Recommend Dealer
Yes
Oct 14, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your 5-star review! Our team is always here to provide the best service, and we look forward to seeing you again soon.

October 12, 2024

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Zackary was a great help as usual. Thank you so much to tech and to cafe for delicious food! More

by GF
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Recommend Dealer
Yes
Oct 14, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled by your kind review! Let us know if there’s anything we can help with in the future.

October 01, 2024

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Employee Rating

I had a dash board error that shorted out my system. Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.3 More

by Tammy
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Recommend Dealer
No

Other Employees Tagged: Tyler Randolph , Richard Linnard

Oct 03, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hi Tammy, we’re concerned about your review as it doesn’t sound like the kind of customer experience we aim to provide. At your earliest convenience, we would like to learn more about it. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

Oct 05, 2024

Tammy responded

You should have been concerned when I handed you, personally, receipts of proof of everything and more. I have all the texts between us about this as well as emails to Norm Reeves Honda. You eventually quit replying and no longer took my calls. Honda International, I guess it’s called agreed that it sounded like the recall issue and had me contact you. I took it in gave both Norm Reeves and Honda, the proof needed on the receipt you all gave me from the repair. You and your staff agreed with me and were trying to help me get the money back from Honda since it was before the recall. One of you should have refunded me. Both tried to get the other to pay me back. But since neither void decide, both of you just dropped it. Rhett Valentine, the repairman that worked for Norm Reeves Honda, who you lied said no longer worked for Honda, falsely and ignorantly repaired my backup mirror camera and replaced that and my entire windshield for the repair money since he couldn’t figure out what was wrong. He MADE UP A REPAIR FOR MONEY. You are responsible for the choices your repair guy makes. You literally lied to me and told me he no longer worked for Honda. Why, when I was sent this review was his name listed to review? Because he still works there. You are all wrong for what you did. You know the truth and do not pretend you’re confused. You want me to clear my review? Make it right. One of you. One of you make Rhett Valentines and Norm Reeves Honda’s false charges and repairs, right and give me my money back. Tammy Ferguson. Honda Pilot. You have all you need to look me up. Again, check your phone.

September 10, 2024

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Great Place to be at was very happy with customer service and the way they took carw of my car More

by musabsiddiqi
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Recommend Dealer
Yes
Sep 11, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy to see your 5-star rating! Please reach out if you ever need anything.

May 30, 2024

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Employee Rating

Scott our service advisor was great, upfront and honest about everything. Everyone there is always very nice and friendly to us More

by Vmccli
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Recommend Dealer
Yes

Other Employees Tagged: Scott Gerlikoviski

May 31, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that Scott provided you with excellent service and that our team made your experience pleasant. We appreciate your support and look forward to serving you again in the future!

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