Payton Hyra

The entire staff, including Peyton and Mikenzie was wonderful. Very quick responses, very helpful and professional. We definitely recommend working with them. wonderful. Very quick responses, very helpful and professional. We definitely recommend working with them. More

by gtylaw Verified Customer Verified Customer

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This is going to be long but important info for prospective buyers. Do not use this dealership. Here is my experience: I bought a used BMW from them April, 20026. My sales rep was Payton. He's supe prospective buyers. Do not use this dealership. Here is my experience: I bought a used BMW from them April, 20026. My sales rep was Payton. He's super nice but come to find out he knew absolutely nothing about BMW's. I ended up finding this out about a month after I bought the car when I was trying to change the car settings and realized I was not able to access several settings bc I didn't have two keys. I was told that I only had one key but I was NEVER told that I would be unable to access settings without both keys. So I went to BMW to see about getting a second key and found it is $750. I went back to Mazda and spoke to Payton and the floor manager, Steve. At first both of them told me that they could "not be responsible to know everything about every car they sell" so it wasn't their fault and too bad. Then Steve called me back and said that the general manager said he would pay for my key. I bought the key and submitted my receipt and received a check for $319 LESS THAN HALF what they promised. I contacted Steve twice on text, can see he read the texts, and has yet to respond. My other issue with this dealership is with Brendan in the finance dept. I paid $145 for registration of the car. After two temp plates expired, I was told by Brendan that I had to go to DMV and do it myself. I then had to pay $90 at DMV, which included $50 fine for late registration. Steve told me that this would also be reimbursed to me too, which it wasn't. I'm so fed up with this dealership, I hope you take this into careful consideration before doing any business with them More

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My family recently traded in our BMW X7 and purchased two new Mazda vehicles from Naples Mazda. This was by far one of the best car-buying experiences we’ve ever had. A huge thank you to Phil Falzarano, P new Mazda vehicles from Naples Mazda. This was by far one of the best car-buying experiences we’ve ever had. A huge thank you to Phil Falzarano, Payton Hyra, and Sales Manager Bashar Badra. They were incredibly patient, professional, and never made us feel pressured. We asked countless questions, compared different models, and took several test drives. Every time we wanted to see another vehicle, they brought it right to the front for us instead of having us walk all over the lot. That level of customer service really stood out. The trade-in process was fair, the paperwork was smooth, and everyone worked hard to make sure we were completely happy with our purchase. We truly appreciate the time they spent with us and their positive attitude throughout the entire process. More

by Galyna Horyslavska Verified Customer Verified Customer

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promised me one thing and did not deliver, did not receive the features that was expected since this was my 4th CX5 since 2012 receive the features that was expected since this was my 4th CX5 since 2012 More

by Paul.walencikowski Verified Customer Verified Customer

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Dylan is fantastic, great communication always very upbeat and happy with a great attitude everytime and is always very competitive with his pricing I feel. John Lazor keeps selling me and my family Ma upbeat and happy with a great attitude everytime and is always very competitive with his pricing I feel. John Lazor keeps selling me and my family Mazda's so Dylan will keep helping me in service.. A real home town feel that's why WE LOVE NAPLES MAZDA !! Thank you John Lazor and Dylan Hoot... More

by Jeep guy 4 life Verified Customer Verified Customer

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Relatively responsive. I say relatively because they have not addressed the fact that the late model used car I purchased came with only one electronic key instead of the t I say relatively because they have not addressed the fact that the late model used car I purchased came with only one electronic key instead of the two normally supplied. More

by twechsler46 Verified Customer Verified Customer

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We had a great experience. Payton did an outstanding job finding us a great car on the first day we started looking! He listened to our needs and was not pushy while also being Payton did an outstanding job finding us a great car on the first day we started looking! He listened to our needs and was not pushy while also being persistent in finding a car that we needed. More

by stephenedwards27 Verified Customer Verified Customer

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Payton Hyra is the greatest Car salesperson i’ve came across too, he helped me in many way the other sales person that sold me, my car 3 months ago which wasn’t the most pleasant experience. Again, big k across too, he helped me in many way the other sales person that sold me, my car 3 months ago which wasn’t the most pleasant experience. Again, big kudos to Payton!!!!🙌🏽 More

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Payton Hyra is who you call giving great customer service, He helped my son in so many ways, the other car sales person couldn’t do. service, He helped my son in so many ways, the other car sales person couldn’t do. More

by Chevy Rosa Verified Customer Verified Customer

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Sales rep did a good job answering questions but the financial manager showed zero empathy in the customer, he was not clear since the very beginning of the business and he did not offer any alternative financial manager showed zero empathy in the customer, he was not clear since the very beginning of the business and he did not offer any alternatives during the, negotiation process. I had to pay 4K more of I had planned just because of this. May be he is Familiar dealing with very rich people, something that he mentioned several times. Tried to sell an extended warranty even when the car still in warranty. He showed upset during the whole documentation signing process.I would not recommend Napples Mazda only because this. More

by cllanos1 Verified Customer Verified Customer

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