Nicholas Pastorelli
Nicholas Pastorelli at Russ Darrow Toyota of West Bend
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Nicholas Pastorelli

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.9
16 Reviews
4.9

16 Reviews

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16 Reviews of Nicholas Pastorelli

April 22, 2025

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Employee Rating

Very quick and efficient oil change. Courteous and knowledgeable staff answered all my questions and concerns. More

by Wolfpupsarah99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

Apr 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

April 19, 2025

Dealership Rating
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A very clean, friendly dealership They keep good records and are always on top of my service needs More

by LANGSANDY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

April 10, 2025

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Employee Rating

They were able to get me in quickly after an oil leak where the drain plug was not tightened all the way and it was leaking. so i'm glad they fixed their mistake. More

by Tomgt2005
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

Apr 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

April 06, 2025

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We have purchased three vehicles through Russ and have been more then satisfied with each one. Their service dept is top notch and everyone is always friendly and helpful. More

by JJASREIMAN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2025

Dealership Rating
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Everyone was very friendly and seemed like a good team. Multiple people ask if they could help me. The report on the condition of my service was very complete. Although one section of the video had a bad a More

by dutrisac24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

Mar 28, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

March 21, 2025

Dealership Rating
Employee Rating

They are friendly and efficient. It is a positive environment that has helped solve several vehicle questions. More

by ms.gordontvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

March 21, 2025

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Employee Rating

Very friendly and a willingness to work with you trying to meet your affordability.I would buy another Toyota More

by PAMYLES04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for choosing Russ Darrow Toyota of West Bend! Please let us know if we can be of any more assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

March 14, 2025

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Employee Rating

Easy to make an appt, sometimes next day. Easy to get to. Entrance marked: visible from driveway entrance. Friendly knowledgeable staff. Historical records track notes from previous visits. C More

by Lisamburr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2025

Russ Darrow Toyota of West Bend responded

Thank you, Lisa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

March 02, 2025

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Employee Rating

This time was no exception the service department did not disappoint. The customer service was outstanding, Nick was extremely professional and the video they send to go through the inspection is just aweso More

by SUETREIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store! More

by LWEISS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

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