Janessa Rios
Janessa Rios at Russ Darrow Toyota of West Bend

Janessa Rios

Finance Manager

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

Contact Me
4.8
49 Reviews

Dealership Experience

7 yrs, 7 mos

Industry Experience

7 yrs, 7 mos

4.8

49 Reviews

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49 Reviews of Janessa Rios

June 18, 2026

Dealership Rating
Employee Rating

I had a super duper extra special great great great great great great buying experience. More

by JustSar
Recommend Dealer
Yes

Other Employees Tagged: Matthew Buettner

Jun 18, 2026

Russ Darrow Toyota of West Bend responded

What a pleasure to hear that your buying experience was exceptional. We’re thrilled you chose Toyota and appreciate your enthusiasm. Enjoy every mile in your new ride. Mitchell Darrow mitchell.darrow@russdarrow.com

June 16, 2026

Dealership Rating
Employee Rating

Heather and Janessa were lovely to work with! I would absolutely buy from them again. More

by KellyRabolt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Heather Gagliano

Jun 16, 2026

Russ Darrow Toyota of West Bend responded

It’s fantastic to hear Heather and Janessa made your purchase so enjoyable. Congratulations on your Volkswagen Taos. We look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 01, 2026

Dealership Rating
Employee Rating

Great, friendly, helpful! I’m happy with my experience & my new baby! Many thanks Klinton S. & team. More

by TRAVIS_BYRD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Klinton Stoffel

Jun 01, 2026

Russ Darrow Toyota of West Bend responded

This feedback made us smile. We’re glad Klinton and the team provided a friendly and helpful experience as you took home your Dodge Durango. Enjoy every drive in your new vehicle! Mitchell Darrow mitchell.darrow@russdarrow.com

May 22, 2026

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Employee Rating

Ashton was extremely polite and worked with us by answering all of our questions! He drove to our house to put on our plates and registration. Thank you Ashton! More

by KSCHROEDERWILCOX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 23, 2026

Russ Darrow Toyota of West Bend responded

Thank you for recognizing Ashton’s courteous support during your Lexus RX 350 purchase. We’re glad he could answer all your questions and bring your plates and registration right to your home. Enjoy your RX 350 and let us know if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

May 22, 2026

Dealership Rating
Employee Rating

Klinton was absolutely fantastic to work with. He was very professional and not pushy at all. He answered all of our questions the best he could or took the time to find out an answer. I would 100 More

by RYANBLAIR2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Klinton Stoffel

May 22, 2026

Russ Darrow Toyota of West Bend responded

We’re delighted that Klinton and Janessa created a professional, pressure-free process and ensured you had answers every step of the way. Enjoy your new Toyota and we look forward to welcoming you back in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

May 16, 2026

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Employee Rating

From the test drive to the delivery of my new Tacoma this dealership was great to work with. Would definitely recommend. More

by RCTFINLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Ashton Anderson

May 16, 2026

Russ Darrow Toyota of West Bend responded

Thank you for trusting us with your Toyota Tacoma purchase. We’re delighted the test drive and delivery process met your expectations, and we appreciate your recommendation. We look forward to welcoming you back. Mitchell Darrow mitchell.darrow@russdarrow.com

May 05, 2026

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Employee Rating

Honest, no come ons, very friendly and customer oriented, would do business with them again. More

by SWGANC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2026

Russ Darrow Toyota of West Bend responded

We appreciate you highlighting our honest, friendly service. We’re glad you felt at ease throughout your visit and look forward to assisting you again with any Toyota needs. Mitchell Darrow mitchell.darrow@russdarrow.com

April 08, 2026

Dealership Rating
Employee Rating

I was very impressed with the staff and the deal we worked out. I would definitely purchase another vehicle from them. More

by CHASEWILLIS
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Mark Bechler , Brandon

Apr 08, 2026

Russ Darrow Toyota of West Bend responded

We appreciate you sharing your experience, and we’re glad you were pleased with the service on your Toyota Tundra and the arrangements made. It’s wonderful to know you’d consider purchasing another vehicle from us. Whenever you need anything, please feel free to stop by or give us a call. Mitchell Darrow mitchell.darrow@russdarrow.com

March 22, 2026

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Employee Rating

We have purchased and leased many cars from Rissa Darrow. We always feel confident with the cars. We will continue to come here in the future. More

by eric-carlson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2026

Russ Darrow Toyota of West Bend responded

It’s wonderful to know you’ve trusted us with multiple purchases and leases. We’re glad your used Toyota Corolla continues to give you confidence. We look forward to assisting you again in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2026

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Employee Rating

The agreed upon rates and pricing were changed while doing paperwork without notice or discussion. The salesman took the key to my car without permission. More

by vanstonedw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Noah Luckiesh , Ryan something

Feb 14, 2026

Russ Darrow Toyota of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

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