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Rob Martin
Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
126 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
8 yrs, 3 mos
Industry Experience
37 yrs, 2 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
126 Reviews
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126 Reviews of Rob Martin
June 11, 2026
Service was very good if the "fix" holds. Biggest complaint about the dealer is there is almost ever no new cars to view and drive. Color, models, etc. Other dealers along the street have ma Biggest complaint about the dealer is there is almost ever no new cars to view and drive. Color, models, etc. Other dealers along the street have many new cars to view and drive. But not Darrow Toyota. That's it. More
by Conrad
Verified CustomerOther Employees Tagged: Keith Mcginnis
June 02, 2026
We always have good service and Rob was excellent in helping to solve our issue. helping to solve our issue. More
by RHERMAN0
Other Employees Tagged: JEREMIAH PFLUGER
May 12, 2026
The dealership has a great floor plan easy for customers to find a various departments that they need. The customer lounge is very comfortable and is always very clean. Actually the whole facility is very c to find a various departments that they need. The customer lounge is very comfortable and is always very clean. Actually the whole facility is very clean. There is always an employee around to ask a question if needed. More
by gnoeske
Other Employees Tagged: Nick Inman, Brandon Vetter
May 05, 2026
Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships easy, no mindless waiting like at other dealerships More
by Michael Aguirre
Other Employees Tagged: Noah Luckiesh, Mark Bechler, Seth A Tearney, Mitch Darrow, Jordan Seagren, JEREMIAH PFLUGER, Nick Inman, Brandon Vetter, Ryan Knepprath
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