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Cole Lutz
Cole Lutz
Finance Manager
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
112 Reviews
I have been in the industry since 2011! I love what I do, every day is a new day for me and it's always something different which is what I like ! Every customer is different and has different needs and that's what makes my job fun! I am a father to a 13 year old boy named Keagan, and have a daughter named Amelia that is now 6 years old ! I love the outdoors ! In my free time away from the store I like playing golf , softball, and like to hunt! I am looking forward to meeting you and helping your family with any vehicle needs you may have !
Read more112 Reviews
Write a ReviewDealership Experience
14 yrs, 5 mos
Industry Experience
15 yrs, 6 mos
Specialties & Trainings
Finance
Toyota Certified
Presidents Club
Used Cars
New Cars
112 Reviews of Cole Lutz
June 11, 2026
From start to finish, my car buying experience was absolutely fantastic! Noah and Matt were incredibly easy to get in touch with, responsive, and genuinely helpful every step of the way. They made our absolutely fantastic! Noah and Matt were incredibly easy to get in touch with, responsive, and genuinely helpful every step of the way. They made our visit feel comfortable and stress-free, never pushy, and really took the time to understand exactly what we needed. Cole in finance was just as great to work with—he made that part of the process smooth, straightforward, and easy to understand. He took the time to walk us through everything and made sure we felt confident in all the details. What stood out most was how seamless everything felt—they didn’t miss a beat. Every question was answered, every detail was handled, and we felt confident throughout the entire process. It’s clear this team cares about their customers and takes pride in what they do. I would highly recommend working with Noah, Matt, and Cole to anyone looking for a smooth, enjoyable car buying experience! More
by Ashley
Verified CustomerOther Employees Tagged: Noah Luckiesh, Matthew Buettner
June 05, 2026
Great salesman ship , great experience, kept me informed every step of the way and made sure the work was done quickly and correctly , completely transparent every step of the way and made sure the work was done quickly and correctly , completely transparent More
by TRISTEN.GUSTAFSON101
Other Employees Tagged: Ashton Anderson
May 13, 2026
Amazing customer service while welcoming and knowledgeable. I would highly recommend them for someone shopping vehicles. knowledgeable. I would highly recommend them for someone shopping vehicles. More
by rjohnson60
Other Employees Tagged: Matthew Buettner, Mitch Darrow
May 01, 2026
Courteous, informative. Popcorn was good also. I did notice a shudder in the transmission. I'll have it checked soon. Popcorn was good also. I did notice a shudder in the transmission. I'll have it checked soon. More
by beartick1
Other Employees Tagged: Noah Luckiesh, Matthew Buettner
March 03, 2026
Cole and Mason were very helpful. Cole went out of his way to help me get a new warranty contract. I will definitely check them out on next car search. Cole went out of his way to help me get a new warranty contract. I will definitely check them out on next car search. More
by Inayat
Other Employees Tagged: Mason Tuma
February 11, 2026
Mark nd Matt were great. The only issue was they are understaffed during the week and made for a very long day. Other than that the customer service was great and being short The only issue was they are understaffed during the week and made for a very long day. Other than that the customer service was great and being short staffed has nothing to do with the ones who were there. Thank you. More
by omahacoastie
Other Employees Tagged: Matthew Buettner, Mark Bechler
January 31, 2026
Noah was extremely helpful and Cole was easy to work with in finance. Very happy with my purchase! in finance. Very happy with my purchase! More
by Shhhh
Other Employees Tagged: Noah Luckiesh, Mark Bechler
January 30, 2026
I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as there's no supervision, guiding them on how to act professional in front of customers. I've expressed this to other employees supposedly those over those individualsa couple of times but not seen any changes in the multiple times i've been there. Roughhousing and playing on their phones.It doesn't make me want them working on my car. As well as climbing into my car, all greasy with nothing to protect my seats. More
by lisa.maaco
Other Employees Tagged: Seth A Tearney, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
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