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Nate Franklin
Nate Franklin at Norm Reeves Honda Superstore North Richland Hills
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Nate Franklin

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.5
96 Reviews
4.5

96 Reviews

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96 Reviews of Nate Franklin

March 08, 2025

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Employee Rating

Dealership is always clean and professional. I was a service director for a large auto dealership group and it is good to see a group that employs enough people to serve the customer. More

by Stencefam
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Workmanship
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Service Communication
Recommend Dealer
Yes
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March 02, 2025

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Employee Rating

Good service people nice center but failed to make sure all my fluids were filled during a routine service despite checking it off on the paperwork. More

by L
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Recommend Dealer
Yes
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Mar 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing the matter of the fluid replacement for your Honda to our attention. We can address this with our service team so that we make sure that this important step is performed next time for you and other customers. If you'd like to bring your car back to add the necessary fluids, please give us a call or schedule another appointment online. Thank you!

February 09, 2025

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Eficiencia, amabilidad, rapidez, explican con mucha presión, muy agradecida con todos desde el mecánico hasta el personal de servicio gracias More

by hernandez.jh.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson, Michael Lindley, Michael Wright, Richard Sanchez, Tristian Rivas, Issac Moya, Mario Vasquez, Angel Flores, Frank Raja

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Feb 10, 2025

Norm Reeves Honda Superstore North Richland Hills responded

¡Parece que cubrimos todo lo necesario para una visita de servicio exitosa para tu Honda! Agradecemos que nos lo hayas hecho saber, y estamos aquí para cuando necesites servicio nuevamente. ¡Gracias y no dudes en programar tu próxima cita en línea!

February 04, 2025

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Employee Rating

Trust worthy techs, good discounts and fair prices, I enjoy having my Honda serviced at a Honda dealer that doesn’t rob me on repairs. More

by jacobvlupex2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright, Rhett Valentine, Allen Vinson, Harry Whitworth

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Feb 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled that you had a satisfying service visit for your Honda, Jacob! We regularly have service specials, which can put a dent in the overall cost of service. We're happy that you took advantage of them. Thanks so much, and we welcome you to return!

February 03, 2025

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Employee Rating

Ready for my arrival with my car already scheduled for my expected tasks. The service team was clear with additional tasks needed. My car was returned at the expected time. Thanks More

by Terrilallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Michael Wright

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Feb 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your service visit for your Honda was exactly as you expected it, Terri! This means that we're doing something right. Thanks so much, and feel free to schedule your next service visit online!

January 31, 2025

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Employee Rating

The Service Department is very efficient. The service department has been very responsible with their work. More

by Mattw57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tommy Lit is fantastic in the Service Department.

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Jan 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that our service department has delivered efficient service to you, Matt! That's our aim, and we're happy that we achieved it. If you're in need of another service appointment in the future, be sure to schedule your next visit online. Thank you!

January 31, 2025

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Employee Rating

They always take care of me when I come in. Great service and I love the café. More

by amanda.kaye1208
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez , Anthony, Garcia

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Jan 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means a lot to us, Amanda! We're happy that you appreciate the service for your vehicle and that you've taken advantage of perks like the cafe on-site. If you need anything else, please let us know. Thank you!

January 21, 2025

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Employee Rating

All people was real professional from the tech to the first person making the appointment even the tech call me to check if everything was running smoothly.call me at 9724009018 More

by glorianoah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for rating us 5 stars Gloria! Our team is honored by the perfect score. It motivates us to keep doing great work!

January 04, 2025

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Employee Rating

It’s frankly a non customer service shake you down for every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the ca More

by jfw76118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Roye, Woody Srimavin, Weston King, Yvette Garza, Tim Kellar, Elizabeth French, Angel Flores, Jody Kirk, Scott Gerlikoviski

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Jan 06, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Since we value customer feedback, we'd like to know more details about your service visit and what we could be doing better. Please contact our service department, and we would appreciate learning more to leave you and other customers with five-star experiences. Thank you!

January 04, 2025

Dealership Rating
Employee Rating

N/A N/A N/A N/A N/A N/A N/A N/A More

by Smallfry40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Hannah Pearson, Michael Lindley, Tristian Rivas, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski

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Jan 06, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the five stars and would love to know more details about your service visit for your Honda! That way, we can confirm that we're on the right track. Thank you, and we look forward to serving you again!

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