Nate Franklin
Nate Franklin at Norm Reeves Honda Superstore North Richland Hills
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Nate Franklin

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.5
94 Reviews
4.5

94 Reviews

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94 Reviews of Nate Franklin

February 04, 2025

Dealership Rating
Employee Rating

Trust worthy techs, good discounts and fair prices, I enjoy having my Honda serviced at a Honda dealer that doesn’t rob me on repairs. More

by jacobvlupex2000
Service Price Transparency
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Recommend Dealer
Yes
Feb 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled that you had a satisfying service visit for your Honda, Jacob! We regularly have service specials, which can put a dent in the overall cost of service. We're happy that you took advantage of them. Thanks so much, and we welcome you to return!

February 03, 2025

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Employee Rating

Ready for my arrival with my car already scheduled for my expected tasks. The service team was clear with additional tasks needed. My car was returned at the expected time. Thanks More

by Terrilallen
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Michael Wright

Feb 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your service visit for your Honda was exactly as you expected it, Terri! This means that we're doing something right. Thanks so much, and feel free to schedule your next service visit online!

January 31, 2025

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The Service Department is very efficient. The service department has been very responsible with their work. More

by Mattw57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tommy Lit is fantastic in the Service Department.

Jan 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that our service department has delivered efficient service to you, Matt! That's our aim, and we're happy that we achieved it. If you're in need of another service appointment in the future, be sure to schedule your next visit online. Thank you!

January 31, 2025

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They always take care of me when I come in. Great service and I love the café. More

by amanda.kaye1208
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez , Anthony, Garcia

Jan 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means a lot to us, Amanda! We're happy that you appreciate the service for your vehicle and that you've taken advantage of perks like the cafe on-site. If you need anything else, please let us know. Thank you!

January 21, 2025

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Employee Rating

All people was real professional from the tech to the first person making the appointment even the tech call me to check if everything was running smoothly.call me at 9724009018 More

by glorianoah
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for rating us 5 stars Gloria! Our team is honored by the perfect score. It motivates us to keep doing great work!

January 04, 2025

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It’s frankly a non customer service shake you down for every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the ca More

by jfw76118
Service Price Transparency
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Recommend Dealer
No
Jan 06, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Since we value customer feedback, we'd like to know more details about your service visit and what we could be doing better. Please contact our service department, and we would appreciate learning more to leave you and other customers with five-star experiences. Thank you!

January 04, 2025

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N/A N/A N/A N/A N/A N/A N/A N/A More

by Smallfry40
Service Price Transparency
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Recommend Dealer
Yes
Jan 06, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the five stars and would love to know more details about your service visit for your Honda! That way, we can confirm that we're on the right track. Thank you, and we look forward to serving you again!

December 31, 2024

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Employee Rating

No one seems to be on the same page , communication is only good unless you’re there buying a car. They don’t even care to pay out referrals for sending family and friends to buy cars. And if they offer y More

by hernandezunited
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jan 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We value customer feedback to keep our service center on track and to improve services where necessary. Please contact our service department so that we can learn more about your dissatisfaction with the service you scheduled for your Honda and provide you and other customers with a five-star experience. Thank you.

December 30, 2024

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Employee Rating

My experience with Norman Reas has always been well enough to keep me happy for a little bit but in the time of me purchasing my vehicle we had terrible rates terrible payments my only wishes that ever More

by M_Rodriguez_M26
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that our team was able to help you get a great vehicle! Our Hondas are excellent choices for long-term driving, so your model will make for a great companion well into the future. We're here to help you with all of your service needs to make sure that happens! Call us any time and we'll be happy to see you in.

December 28, 2024

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Employee Rating

The item that was recalled on my vehicle was replaced promptly and the service advisor kept me informed along the way More

by vcarson2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Angel Flores

Dec 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear that our team was able to handle your recall smoothly! Let us know what else we can do to make your next visit a 5-star experience. We look forward to seeing you then!

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