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Mike Szafraniec
Mike Szafraniec at Volkswagen of Downtown Chicago
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Mike Szafraniec

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of Mike Szafraniec

November 14, 2024

Dealership Rating
Employee Rating

Great sales and service, enjoyed the buying experience immensely. Easy, quick and no pressure, perfect. More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

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Nov 16, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 13, 2024

Dealership Rating
Employee Rating

Avery was an amazing sales consultant, before and after the sale. Luis in service was great as well. Highly recommend! More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Kelia House, Baha Yer

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery and Luis were able to help, and we hope to see you again!

November 12, 2024

Dealership Rating
Employee Rating

I love this dealership, how fast and organize they are. I would recommend everyone to come here More

by gloria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Chris Smith, Herberto Delgado, Luis Tinoco, Danny Aguilera, Syrell Fuel, Jimmy Caprile, Ahad Aamer, Larry Cohen

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Nov 12, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gloria, and look forward to your next visit.

November 12, 2024

Dealership Rating
Employee Rating

Again I have received excellent service. Alonzo and the staff were courteous and professional. Completely satisfied. More

by DJBAUERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

November 05, 2024

Dealership Rating
Employee Rating

The best dealership and very good customer service. Very nice and outstanding employees. Very knowledgeable More

by BWATKINS_189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Oomens

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Nov 07, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 20, 2024

Dealership Rating
Employee Rating

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location More

by J.FALCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

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Oct 20, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 19, 2024

Dealership Rating
Employee Rating

Went in for an oil change, stayed 5 hours and left with missing tire valve More

by shantillrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Alonzo Bass, Grant Bode, Larry Cohen , Brian Collins

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Oct 23, 2024

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 10, 2024

Dealership Rating
Employee Rating

For probably 5 years at 2 dealers (Naples FL and Chicago), I have reported an engine light problem. No one wanted to deal with it. Last year, the service rep was only interested in selling more prod More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Bode

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Oct 11, 2024

Volkswagen of Downtown Chicago responded

Hello. I would be happy to review your records and see what we can do. It sounds like you are unhappy with several dealerships at this point and I would like to try and change your VW experience. You can reach me directly on my cell - 847-477-3724. Thank you, Mike, GM VW of Downtown Chicago

October 08, 2024

Dealership Rating
Employee Rating

I love them they are great no complaints very clean get the job done quick and done well More

by QUINTIN.BARTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

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Oct 08, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 03, 2024

Dealership Rating
Employee Rating

The service staff was conscious, courteous and knowledgeable about the vehicle. They were considerant of my time and experience. More

by TNORTHC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Collins

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Oct 05, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for our service team and for taking the time to leave us this wonderful feedback!

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