Mike Szafraniec

Kelia was fantastic. Really responsive and made sure I was taken care of. Superb job. Really responsive and made sure I was taken care of. Superb job. More

by John Verified Customer Verified Customer

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I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, professionalism, and a genuine willingness to help. The entire process—whether it was purchasing my vehicle, servicing it, or getting questions answered—was smooth and stress-free. The staff was knowledgeable, friendly, and never made me feel pressured. I truly appreciate the attention to detail and commitment to customer satisfaction. If you’re looking for a dealership that values its customers and provides excellent service, I highly recommend DTVW. More

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Volkswagen Downtown Chicago were very professional. Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back iss Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back issue free. More

by Jordan82.bruce Verified Customer Verified Customer

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Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

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I took my car in for an oil change and inspection, and it was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closes was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closest dealership. More

by DONNAMACDUFF Verified Customer Verified Customer

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It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93 Verified Customer Verified Customer

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They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD Verified Customer Verified Customer

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This place expanded beyond its capabilities to provide quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experienc quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experience. More

by JESSEARVIZU89 Verified Customer Verified Customer

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Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymore. I have never purchased a VW from any other dealer in the past including my current car but not sure that I will continue based on my last interaction with the dealer and Alonzo. Yes I got new wipers but the quote I got I had to ask why a part they replaced in October but included in the estimate. I continue to feel that if I don’t follow-up they will charge me for stuff I don’t need. The service has gone downhill and they should also invest in a copier that works so when I get my estimate I can actually read it. Manager was to call me back after my last survey and that has yet to occur. They either want my business or don’t- all indications are that they do not want my business and that I should look elsewhere for my next VW. More

by Kay Verified Customer Verified Customer

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All was very great The staff was very nice. The maintainer was first class. All good The maintainer was first class. All good More

by REHLERT Verified Customer Verified Customer

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