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1106 Reviews of Mike Majors
July 10, 2024
Dropping off the car is always a nightmare. ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a g ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a gratuity too? More
by Andy Boyce
Verified CustomerOther Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , No clue
July 01, 2024
This dealership was terrible. My car sat there for 1 week and they stated they couldn't duplicate or diagnose the issue. My car lights come on every day, all day by themselves a l My car sat there for 1 week and they stated they couldn't duplicate or diagnose the issue. My car lights come on every day, all day by themselves a least 4 times a day. The lights were draining my battery. The advisor I was working with tried to act like I was crazy. So I took my car to Happy Hyundai and they diagnosed and duplicated the problem in 1 hour. They were able to order the part and when part came in my car was fixed within 2 hours. How were they able to fix the issue but Family Hyundai couldn't. I even purchased my vehicle from this dealership 2 years ago. I will never purchase or get service at this dealership ever again. I will never recommend this dealership. The service was terrible. More
by ravengatson
Other Employees Tagged: Michael Kratschmer
June 15, 2024
I have dealt with Family Hyundai since purchasing my vehicle and the service provided has always been excellent. vehicle and the service provided has always been excellent. More
by JPPW708
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer
June 12, 2024
The staff was really nice, clean, waiting area and quick services. My car was vacuum out. services. My car was vacuum out. More
by ROSSPATRICIA65
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer
June 12, 2024
I have been going to this dealership for service over the past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, get past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, getting someone on the phone who could book the appointment was difficult. Then, I waited a little over six hours for them to resolve the issue. From waiting aimlessly to be checked by attendants to repeatedly asking the service desk to check on the status of my car, it was frustrating. I eventually found out my car was ready after I had to repeatedly ask the front desk to check, but by then, I had already missed a full day's work. I understand that some issues take time to resolve, but it feels like they focus more on oil changes than on customers with urgent issues and don't prioritize accordingly. The front desk did offer to have someone drive me to a location, but since I had moved well out of the area, I couldn't use this alternative. Having just bought a new car recently, I took this experience into account and decided not to buy from this dealership again to avoid this headache. More
by Majin20
June 12, 2024
The service was quite a wait but it was worth it. The staff was very friendly and professional The staff was very friendly and professional More
by JERRYTJOHNSON1061
Other Employees Tagged: Colin Simmons, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Michael Kratschmer, Scott Lupo, Robbie Watson , Marc Dabaco
June 10, 2024
Good excellent superior nice kind understanding caring brilliant smart intelligent very nice good caring very good brilliant smart intelligent very nice good caring very good More
by SMITH3691
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer
June 10, 2024
Check in for my appointment on time. After being checked in. I enjoyed some refreshments and TV. After being checked in. I enjoyed some refreshments and TV. More
by markholder66
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer
June 09, 2024
Service Department is the best. Worth traveling to. Polite, informative can be trusted to provide great service. Worth traveling to. Polite, informative can be trusted to provide great service. More
by mcallahan722
Other Employees Tagged: Michael Kratschmer , Larry Edwards
June 07, 2024
Great experience always do! ! Ricky was great! Been there before and never had a bad experience not once!! ! Ricky was great! Been there before and never had a bad experience not once!! More
by kimonik
Other Employees Tagged: Colin Simmons, Al Pellizzeri, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Michael Kratschmer, Scott Lupo, Robbie Watson , Marc Dabaco
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