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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
895 Reviews
4.4

895 Reviews

Write a Review

895 Reviews of Michael Kratschmer

November 14, 2025

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Employee Rating

Service department goes above and beyond. Very good communication. They offered a loaner since it was warranty work. More

by TIM@TERICE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George "Skip" Hasenjaeger

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Nov 14, 2025

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 08, 2025

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Employee Rating

Very good A A A A A A A A A A A A A A More

by WAG1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2025

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

November 08, 2025

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Employee Rating

They are a great group of people working there they take care of your problems let uou know exactly what they’re doing More

by M.BARAJAR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo, Maverick Watson

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Nov 08, 2025

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

November 07, 2025

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Employee Rating

Dealership is been very nice and sales people are awesome 👌. My salesman Ricky Gushi and also Al. More

by RONRAYHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri

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Nov 07, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 06, 2025

Dealership Rating
Employee Rating

Great people, great service! I’ve always had a good experience when it was time for service on my Palisade. More

by PIGNATIELL01ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Nov 06, 2025

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 22, 2025

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Employee Rating

We live this dealership. Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!! More

by MARIA WARNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson , CHRISTI

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Oct 22, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 17, 2025

Dealership Rating
Employee Rating

The service department is great. Brian always takes care of us.Make sure that the car is repaired.Does a good job with our oil changing?Keeps our appointments up to date.We really app More

by GOG1007587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Mayweather Shorter, Colin Simmons, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Mike Majors , Bob Ross, Brian and all the service department

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Oct 17, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 17, 2025

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Employee Rating

I was so so happy with my salesman and the staff I will be buying a again for sure More

by KARENJONES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Courtney Mearns, Jason Lechowicz, Robbie Watson

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Oct 17, 2025

Family Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Family Hyundai are glad to have you as a customer.

October 14, 2025

Dealership Rating
Employee Rating

Great service. They lived up to their promises and replaced my engine with no cost to me. More

by dawn.speakman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Oct 14, 2025

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

October 12, 2025

Dealership Rating
Employee Rating

The people were friendly and courteous. It was a nice experience. The only thing I didn’t like was that it took two hours for an oil change More

by JMKNISPEL65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Oct 12, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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