Matthew Haile

I recently had a very disappointing experience at Town East Ford, located at 18411 Lyndon B Johnson Fwy, Mesquite, Texas, on August 16, 2024. On August 15, 2024, I contacted the dealership about purch East Ford, located at 18411 Lyndon B Johnson Fwy, Mesquite, Texas, on August 16, 2024. On August 15, 2024, I contacted the dealership about purchasing a car listed on their website. Over the phone, I was assured that the online price would be the final price. My husband and I then drove over an hour to the dealership on August 16, 2024. Upon arrival, we were shown two Ford Bronco Sports and a Ford Escape. After test driving the Ford Escape, we decided to proceed with its purchase due to the current interest rate incentive from Ford. However, when we began the paperwork, the salesman, Matthew Haile, presented a price that was significantly higher than the one listed online. He explained that dealer add-ons accounted for the additional $3000. While we did not like this, we accepted it. Despite our acceptance, we insisted that the original price match the online listing. Our goal was not to haggle the price but to pay the price advertised on Town East Ford’s website. After several rounds of negotiation, we were finally offered the online price plus $75 plus the $3000 additions that they said were required. Matthew then asked us to sign a document that did not reflect the final agreed-upon numbers. We refused and requested a new printout with the correct figures. This request seemed to anger Matthew, who left and returned with his manager. The manager, who was also visibly upset, rushed us through the process, citing his need to get home to his children. Despite his rudeness, we signed the document with the correct numbers. As we were discussing our down payment amongst ourselves, Matthew returned and began yelling at us, accusing us of not trusting him and manipulating the numbers. He claimed to feel disrespected. My husband attempted to calm the situation by complimenting Matthew and thanking him for his knowledge. However, Matthew continued to berate us. This belligerent behavior occurred after we had already agreed on a price and were ready to pay. When I asked why he was upset, he told us that we could leave if we didn’t like the situation. We got up to leave, and Matthew stood up and started yelling some more and acted like he wanted to fight. My husband looked at him and loudly said, “Cut It,” and Matthew backed down. Consequently, we left without purchasing the car. This experience has left us deeply disappointed and questioning our loyalty to Ford, despite currently owning three other Ford vehicles and several other Ford vehicles in the past. The unprofessional behavior and hostile environment displayed by both Matthew and his manager suggest that this is a cultural issue within this dealership. Furthermore, the practice of advertising a price online and then inflating it with undisclosed add-ons constitutes false advertising and is a violation of consumer protection laws. We should not be treated this way when we are trying to make a purchase. I hope that by bringing this to your attention, you can take the necessary steps to improve customer service and ensure that future customers have a more positive experience. More

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They were all very knowledgeable, professional and kind. They worked with me to make sure I got the deal that worked best for me. They worked with me to make sure I got the deal that worked best for me. More

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Good staff, good deal, good experience! I would recommend them to my friends. I was able to trade my 2023 for a 2024 and still able to get a great deal! I would recommend them to my friends. I was able to trade my 2023 for a 2024 and still able to get a great deal! More

by SCA10 Verified Customer Verified Customer

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Kevin and Matthew were great! They were super knowledgable and friendly. I was comfortable with them while I made my purchase. They were super knowledgable and friendly. I was comfortable with them while I made my purchase. More

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Cody, and Matthew were great. They were very helpful in making sure I understood the sales process, and making sure I knew how to work things on the electronics with my new van. They were very helpful in making sure I understood the sales process, and making sure I knew how to work things on the electronics with my new van. More

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They always take care of you at this dealership! I love coming here!!! Highly recommend Ford. I love coming here!!! Highly recommend Ford. More

by lukelarue55 Verified Customer Verified Customer

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I had a great experience. Mathew the sales person was awesome! Highly recommend this dealership. Mathew the sales person was awesome! Highly recommend this dealership. More

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Other than the wheel lock key, I had no problems with the dealership it was a great experience dealership it was a great experience More

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Nice environment, friendly people, I look forward to seeing the service facility. Diego was great. seeing the service facility. Diego was great. More

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Matthew was very great and welcoming would consider paying a visit in the future for a vehicle. paying a visit in the future for a vehicle. More

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