Anuj Singh

Town East Ford responded

Thank you for your glowing review! We're thrilled to hear that the team at Town East Ford went above and beyond to assist you and make you and your family happy about your new car. Your appreciation means a lot to us, and we're delighted that you love your new vehicle. We look forward to continuing to provide excellent service to you in the future!

Town East Ford responded

Thank you for your glowing review! We're thrilled to hear that Jermaine went above and beyond to provide exceptional service. Taking the initiative to send a video of the vehicle shows his dedication to ensuring you have all the information you need. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Jermaine. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again at Town East Ford!

Town East Ford responded

Thank you for your review! We're thrilled to hear that you had a great experience working with Town East Ford. Providing great pricing, service, and upfront deals is what we aim for. We're glad Lutian had everything ready for you upon your arrival, and that the sales paperwork process was quick and efficient. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future!

Town East Ford responded

Wow! This sounds like fantastic news! We're thrilled to hear that Blake went the extra mile to find you a great deal on a car. At Town East Ford, we value customer satisfaction throughout the entire car buying process, and negotiation is an important part of that for many customers. We appreciate you recognizing Blake's willingness to work with you. Congratulations on your new car! Please don't hesitate to reach out to Blake or any of our team members if you have any questions or need anything at all in the future.

Town East Ford responded

Thank you for sharing your recent experience. We sincerely apologize for the disappointment you've faced regarding the missing trim pieces for your new 2023 Ford Bronco. We understand how important these pieces are to both the aesthetics and functionality of your vehicle. We take pride in providing excellent customer service throughout the entire buying process, and we fell short of that expectation in your case. We apologize for the broken promise regarding replacing the missing trim pieces. The lack of communication and follow-through is unacceptable. We want to assure you that we value your business and are committed to resolving this situation promptly. Eddie Almodovar would like to discuss your situation with you and work towards a resolution. You can also reach him via email at Ealmodovar@vtaig.com. We appreciate your feedback and hope to regain your trust. Thank you for your patience and understanding.

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that everyone on our team made your car buying experience a great one, from the very first phone call to the final paperwork. It's wonderful to hear that Dallas was helpful and informative during your initial call, and that Blake provided a patient and positive sales experience. Finding the right car can take time, and we appreciate Blake's dedication to ensuring you felt comfortable throughout the process. Anuj's smooth handling of the finance process is another plus! We know an hour drive is a commitment, and we're so grateful you chose Town East Ford!

Town East Ford responded

We're thrilled to hear that Dallas and Blake provided you with exceptional service! Their helpfulness and professionalism are exactly the qualities we look for in our team. We'll be sure to pass your kind words on to them – they'll be happy to know their efforts are appreciated! Thanks to their service, you're planning to return to Town East Ford, and that means a lot to us. Whether you need routine maintenance, parts, or want to explore our new inventory, we're here to assist you in any way we can. See you again soon!

Town East Ford responded

That's fantastic to hear! We at Town East Ford are thrilled that Cody and Matthew made your experience so positive. It sounds like they went the extra mile to ensure you felt comfortable and confident throughout the sales process. In particular, it's great to hear they took the time to explain the electronics in your new van. We understand new technology can be overwhelming, and their dedication to your understanding is commendable. Thanks again for choosing Town East Ford, and congratulations on your new van!

Town East Ford responded

We're thrilled to hear that Farle and Anuj made the car buying process fast and painless – that's exactly what we strive for! No one enjoys car shopping traditionally, so knowing they exceeded your expectations is fantastic. We'll be sure to pass your kind words on to Farle and Anuj. Thank you for choosing us, and welcome to the family!