Boris Loncaric

Town East Ford responded

Thank you for your wonderful review! We're thrilled to hear that Blake and the whole Town East Ford team made buying your husband's truck a breeze. Your gratitude means a lot to us. We look forward to serving you again in the future!

Town East Ford responded

Thank you for your review! We're thrilled to hear that Kevin and Jermaine provided you with an awesome experience at Town East Ford. It's great to know that they worked diligently to understand your needs and negotiate a deal that made your drive worth it. We appreciate your patience with the process at the dealership and are glad that despite any delays, Kevin and Jermaine were able to seal the deal for you. We'll be sure to pass along your kind words to them. Thank you for choosing Town East Ford, and we look forward to serving you again in the future!

Town East Ford responded

Thank you for your review! We're glad to hear that Farle provided you with great service at Town East Ford. We're sorry to hear that you felt like you overpaid for the warranty, but we appreciate your feedback on that matter. We'll be sure to pass along your kind words to Farle, and we're delighted to know that you would love to work with him again if you return to us. Your satisfaction is important to us, and we hope to have the opportunity to serve you again in the future at Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear you were very well taken care of during your visit. Knowing you'd recommend us over and over again means a lot to our team. At Town East Ford, we strive to provide a positive and memorable experience for every customer, and it sounds like we achieved that for you. We appreciate you being a promoter of Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Kevin provided a pressure-free and positive car buying experience at Town East Ford. We take pride in putting our customers first and finding them the perfect car at the perfect price. Kevin's attentiveness reflects that commitment! Congratulations on finding the car you love, and we're happy to hear you're satisfied with your deal. Thanks again for choosing Town East Ford, and we wish you many happy miles in your new car!

Town East Ford responded

We're thrilled to hear you had such a positive experience at Town East Ford! It sounds like Blake went above and beyond to assist you, and we appreciate you recognizing his efforts. At Town East Ford, we strive to provide exceptional customer service, and it seems like Blake achieved that for you! Congratulations on your new car! We're happy you found the perfect fit and are excited to have you on the road. Please don't hesitate to reach out to Blake or any of our team members if you have any questions or need service in the future. Welcome to the Town East Ford family!

Town East Ford responded

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon.

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

We're so glad to hear everyone on our team made your car buying experience a breeze! We appreciate you mentioning that both our sales staff and service department were helpful and easy to work with. Our goal is to make the entire process smooth and enjoyable, so your feedback is much appreciated. Congratulations on your new purchase, and we're happy you're happy! Please don't hesitate to reach out to our service department if you have any questions as you get to know your new car.

Town East Ford responded

We're thrilled to hear you had a positive experience! A huge thank you for recognizing Blake for his helpfulness, we'll be sure to pass your kind words and recommendation for a raise on to him. We appreciate you taking the time to leave a review and mentioning Boris as well. We're lucky to have such a great team! Please let us know if there's anything else we can do for you in the future.