Ozzy Ortiz

Town East Ford responded

Thank you for your wonderful review! We're thrilled to hear that Farle Lutian provided you with the best experience and helped you get the car of your dreams at Town East Ford. Ensuring our customers find the perfect vehicle is our goal, and we're delighted that Farle made it happen for you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Town East Ford responded

It sounds like Blake at Town East Ford left a positive impression, despite the overall rating. Being described as the "most kindest, chillest, supportive & patient Salesman" is quite the compliment! It's great that you're considering recommending him and even inviting him to the cookout. Your feedback is valuable, and we'll strive to ensure that your next experience meets our 5-star expectations. If you would like to discuss your experience further, please reach out to Eddie Almodovar at Ealmodovar@vtaig.com. Thank you for sharing your thoughts!

Town East Ford responded

Congratulations on your dream car! We're thrilled that Blake and Ozzy were able to help you find the perfect vehicle and answer all your questions. At Town East Ford, we pride ourselves on having a knowledgeable and customer-focused team. Thank you for mentioning Blake and Ozzy by name – we'll be sure to share your kind words with them!

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

This is an amazing review – thank you for taking the time to share your experience! It sounds like your car buying journey was truly exceptional, and we're thrilled to hear it was both efficient and entertaining. From Karen's initial online support navigating the web to Brian's expertise guiding you through car options, it seems our team delivered at every step. Finding the perfect car for your family is a big decision, and we're happy Brian's knowledge and patience helped you achieve that. Ozzy sounds like a real gem! His ability to handle paperwork with finesse while injecting humor is a rare talent, and we're lucky to have him. We appreciate you mentioning how he made the experience enjoyable. At Town East Ford, we take pride in our professional team with a touch of personality. Thank you again for choosing Town East Ford, and congratulations on your new car! We hope the laughs are a bonus feature you continue to enjoy with your new vehicle.

Town East Ford responded

Thank you for taking the time to leave such a loyal review! We truly appreciate your long-standing relationship with Town East Ford. Knowing that you've done business with us time and again and that it "feels right" means a lot to our team. At Town East Ford, we strive to provide a comfortable and positive experience for all our customers. We take pride in offering a decent selection of vehicles at competitive market prices, and it's fantastic to hear you acknowledge that. Our team is dedicated to working hard to find the right car for you and ensuring your satisfaction throughout the process. We're glad we've been able to achieve that for you consistently. Thank you again for your continued loyalty. We look forward to serving you for many miles to come! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that Farle provided you with timely updates and excellent service throughout the ordering process for your Maverick, especially considering it was a long one. We appreciate your recognition of his capability and motivation – we'll be sure to pass your kind words on to him! We're also delighted to hear that Maggie was charming, friendly, and provided a high level of service when you picked up your truck. Creating a smooth and enjoyable experience from start to finish is our goal, and it sounds like both Farle and Maggie did an amazing job! Congratulations on your new Maverick, and thanks again for choosing Town East Ford! We hope you enjoy your truck for many miles to come.

Town East Ford responded

Congratulations on your new car! We're thrilled to hear that Blake provided exceptional service and made the purchase process informative and enjoyable for you. We know how important it is to have a knowledgeable salesperson to answer your questions, and we're so happy Blake could exceed your expectations. Thank you for recommending Blake to your friends and family! That's the highest compliment we can receive. We look forward to seeing you again in the future, perhaps to help your friends and family find their perfect vehicles too!

Town East Ford responded

Thank you for taking the time to leave this review! We at Town East Ford are thrilled to hear about your positive experience. We strive to build trust and lasting relationships with our customers. Your feedback lets us know we're on the right track! Thank you again for choosing Town East Ford. We look forward to being your trusted automotive partner for many years to come!

Town East Ford responded

Hi Arthur, Thank you for your review. We are pleased to hear that Farle provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.