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Toyota of Scranton responded

TL.NAGLE, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear RICHM77, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton. We are delighted to hear that G provided you with friendly and professional service, making your visit enjoyable and straightforward. Our team takes pride in delivering a seamless and pleasant car-buying experience, and your feedback reaffirms our commitment to customer satisfaction. We appreciate your kind words about our dealership's overall friendliness and the impression it left on you. At Toyota of Scranton, we strive to create a welcoming and supportive environment for all our customers, and we're thrilled that you felt that during your visit. Should you have any more questions or require any assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and wish you many enjoyable miles in your new Toyota. Safe travels and warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear PACSU, Thank you for taking the time to leave us this fantastic five-star review! We're thrilled to hear about your positive experience with our team here at Toyota of Scranton. Our staff takes great pride in being knowledgeable and providing exceptional service to our customers. It's always our goal to make your visit as smooth and enjoyable as possible, and we're delighted to know that you found everyone you interacted with to be great to deal with. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm Regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

DOMFCO, Thank you for taking the time to share your wonderful experience with us at Toyota of Scranton. We greatly appreciate your positive feedback and recommendation. It's fantastic to hear that you found our dealership to be inviting and that Doug, your salesperson, provided you with exceptional service. Our entire team takes great pride in creating a welcoming and respectful environment for our customers, from the moment you contact us to your visit at the dealership. We're pleased to hear that you had positive interactions with our receptionist and food service workers as well. We strive to make every aspect of your experience with us as pleasant as possible. Your kind words about our professionalism mean a lot to us, and we are truly grateful for your recommendation. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you, and your satisfaction is our top priority. Thank you for choosing Toyota of Scranton, and we look forward to the opportunity to assist you again in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JOHNSONFAM34 Thank you for sharing your wonderful sales experience at Toyota of Scranton with us! We greatly appreciate your feedback and are thrilled to hear about your outstanding experience. We're delighted that Kevin's dedication and expertise made a positive impact on your visit. Providing informative and confident assistance is a priority for us, and we're glad that Kevin's knowledge and approach helped you make a decision that you're satisfied with. We're grateful for your support, and we'll be sure to pass along your kind words to Kevin. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your ownership of the vehicle continues to be exceptional. Thank you once again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Bobbo, We're delighted to receive your feedback! Thank you for taking the time to share your experience at Toyota of Scranton. It's wonderful to hear that both Ryan in Finance and Kevin Cloud in Sales provided you with excellent service. We pride ourselves on delivering the best customer experience possible, and your kind words affirm our commitment to that goal. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Bobbo, We apologize for any inconvenience you may have experienced during your time with us. Our goal is to provide the highest level of customer satisfaction, and it seems we fell short in meeting your expectations. We take your feedback seriously and are committed to addressing the issues you've raised. Regarding concerns about our cars and warranties, we want to assure you that we stand behind the quality of our vehicles and the terms of our warranties. We strive to provide transparent information about our pricing and ensure that our customers are getting fair deals. If there was a misunderstanding or discrepancy in your case, we sincerely apologize. We understand the frustration of not having access to a loaner car while warranty work is being completed. While we do our best to accommodate customers during service appointments, availability can sometimes be limited. We are constantly looking for ways to improve our service offerings and appreciate your input on this matter. If there were any issues with the condition of your car upon delivery, we apologize for the oversight. We encourage customers to thoroughly inspect their vehicles before finalizing any purchase, and we're sorry for any inconvenience this may have caused you. Your feedback is valuable to us, and we would like the opportunity to address your concerns directly. Please reach out to our customer service team at [570.702.8776 or mjpreno@tsofs.com so we can work towards a resolution. Once again, we apologize for the negative experience you had with us. We hope you'll consider giving us another chance to make things right in the future. Sincerely, The Toyota of Scranton Team

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Dear Roy B, Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear about your exceptional experience with our dealership. Your five-star rating and kind words mean a lot to us. At [Dealership Name], we pride ourselves on being a customer-driven dealership, and it brings us immense joy to know that we have met your expectations. Putting our customers first is at the core of everything we do, and we're thrilled to hear that you felt valued and well taken care of throughout your experience. Our friendly and courteous staff members are dedicated to providing outstanding service, and it's wonderful to know that their efforts did not go unnoticed. We'll make sure to share your feedback with the team, as it serves as motivation to continue delivering top-notch customer care. Your suggestion of giving us a higher rating than five stars is truly humbling. We strive for excellence in all aspects of our business, and your endorsement reassures us that we're on the right track. We genuinely appreciate your kind words and your willingness to recommend us. Once again, thank you for choosing us and for taking the time to share your positive experience. We are here for you should you need any further assistance or have any questions. We look forward to serving you in the future and exceeding your expectations once again! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton