Marcus Carnes
Marcus Carnes at City Volkswagen of Evanston
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Marcus Carnes

Sales Manager

City Volkswagen of Evanston

1033 Chicago Ave
Evanston, IL 60202

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4.9
100 Reviews
4.9

100 Reviews

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100 Reviews of Marcus Carnes

December 31, 2024

Dealership Rating
Employee Rating

Worked out a deal on a new car with Marcus over the phone and went in and closed with Mario. Everything we discussed was the same when I came in to sign More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Grbavac

Jan 02, 2025

City Volkswagen of Evanston responded

Thank you for taking the time to write this review, Mike. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Evanston are glad to have you as a customer. Sam Lotta General Manager slotta@cityautogroup.com

November 30, 2024

Dealership Rating
Employee Rating

Mario was very attentive and he followed up with me when I asked him to and we were able to make an amazing deal on a brand new Volkswagen More

by Juli
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mario Grbavac

Dec 01, 2024

City Volkswagen of Evanston responded

Hi Juli: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta General Manager slotta@cityautogroup.com

November 18, 2024

Dealership Rating
Employee Rating

It was an excellent experience buying a car there! Frank Guevara and Alexander Paszkowski were super helpful and patient. Frank showed me some cars; explain to me all with detail! I recommend them 100 More

by Yoalli Rodríguez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Guevara , Alexander Paszkowski

Nov 18, 2024

City Volkswagen of Evanston responded

Thank you, Yoalli, for taking the time to share your thoughts on working with Frank and Alexander. We're glad to hear they delivered such a great experience! Sam Lotta General Manager slotta@cityautogroup.com

August 26, 2024

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Employee Rating

Hi, I was looking for used car in the good condition, low mileage and reasonable price. While searching online I found desirable car @ City Volkswagen of Evanston. I called and setup an appointment with More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Grbavac , Financial manager Alex Paszkowski

Aug 27, 2024

City Volkswagen of Evanston responded

Thank you, Alex! We'll be sure to pass along your compliments to Mario and Alex. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Evanston! Sam Lotta - slotta@cityautogroup.com

August 25, 2024

Dealership Rating
Employee Rating

I found myself at City VW in Evanston feeling a bit overwhelmed, as this was my first car purchase and I wasn't sure what to do. Fortunately, Ricky was there for me, and he made the whole process easy More

by Carrington.edwrds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Espino , Alex Paszkowski

Aug 26, 2024

City Volkswagen of Evanston responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta - slotta@cityautogroup.com

August 22, 2024

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Employee Rating

Overall, it was a pleasant experience and we were able to work out a price that fit my budget while still keeping the trim of the vehicle I desired. They allowed me to test drive the car for an extended time More

by Rozi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Narcis Agic , Manny

Aug 22, 2024

City Volkswagen of Evanston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Evanston. Sam Lotta - slotta@cityautogroup.com

July 30, 2024

Dealership Rating
Employee Rating

Gilbert is very helpful to me. More power to Gilbert and City Volkswagen of Evanston. More

by Emmanuel M
Recommend Dealer
Yes

Other Employees Tagged: Gilbert Ansah , Erick Schneuker

Jul 31, 2024

City Volkswagen of Evanston responded

It's great to hear that we were able to help you out, Emmanuel. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta - slotta@cityautogroup.com

July 24, 2024

Dealership Rating
Employee Rating

Great communication from their whole team from start to finish. Love the car and happy with the purchase More

by Melko
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Grbavac

Jul 24, 2024

City Volkswagen of Evanston responded

Thank you so much for your wonderful review! We are thrilled that Mario and Marcus had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Evanston! Sam Lotta - slotta@cityautogroup.com

July 22, 2024

Dealership Rating
Employee Rating

Worked with Marcus prior to coming in and then Mario when I was at dealership. Both were great and helped me get the exact deal that I wanted More

by Alea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Grbavac

Jul 22, 2024

City Volkswagen of Evanston responded

Alea, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marcus, Mario, and our team met your expectations. Thank you again for choosing City Volkswagen of Evanston. We look forward to having you as one of our valued customers for many more years to come! Sam Lotta - slotta@cityautogroup.com

July 09, 2024

Dealership Rating
Employee Rating

We met with a number of VW dealerships that told us the vehicle model/color combination that we wanted was not available, and felt pressured to buy a different vehicle. Then I called City VW in Evanston. More

by carole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Edmonson , Alex

Jul 10, 2024

City Volkswagen of Evanston responded

Carole, we are very happy to hear that Marcus and Ian provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta - slotta@cityautogroup.com

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