Luis Tinoco | Page 38

Great service I feel confident that the service is done timely and correctly. Never have to bring back for the same thing twice. Luis makes sure I get the best available discounts. timely and correctly. Never have to bring back for the same thing twice. Luis makes sure I get the best available discounts. More

by IMISSELVIE Verified Customer Verified Customer

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They were very helpful honest and worked quickly to resolve the issue with my car. The service manager Bill was very helpful. A great job resolve the issue with my car. The service manager Bill was very helpful. A great job More

by swankfrank Verified Customer Verified Customer

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Outstanding Service Department, Team and Manager! My emergency front assist warning light came on and i took a screen shot of my dash board and texted it to Adam my service adviser. He responded that My emergency front assist warning light came on and i took a screen shot of my dash board and texted it to Adam my service adviser. He responded that it's not normal and this need to be looked at sooner than later. He recommended that I can bring it in anytime, so I headed to the shop. Bill the service manager and Luis the service adviser was already expecting me. Did I mention that Adam set all of this up for me on his day off! Turned out to be a bigger problem and Bill and Luis hooked me up with a loaner vehicle to use. Thanks Guys! Keep up the outstanding customer service! More

by TCICHY Verified Customer Verified Customer

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I came in inquiring about a car and my Saleswoman Angie was extremely friendly which already made me feel at home. She walked me through all the steps on how purchasing a vehicle goes because it is my firs was extremely friendly which already made me feel at home. She walked me through all the steps on how purchasing a vehicle goes because it is my first car purchase. She went above and beyond helping me clarify any questions I’d have as a first time buyer. She’s a pleasure to work with and she still helps me out till this day! She’s the best! More

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very improved service since last time I was there. I have been a customer with this place for over 30 years. Always gave the highest reviews and made referrals to others because service had always bee I have been a customer with this place for over 30 years. Always gave the highest reviews and made referrals to others because service had always been terrific. However once downtown Volkswagen took over from Fletcher this was no longer the case. The transition was horrible, and as a result I stopped coming to this dealership for service for awhile. Bill Dolan the manager was great in listening to previous my feedback and it's obvious he's gotten things back on track. I'm now happy to be back as a customer. Thanks to Adam and Luiz for their prompt and courteous help. More

by MARYANNDALY Verified Customer Verified Customer

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The service department was great walking me through the process and getting my vehicle fixed and ready on time for pick up the same day. process and getting my vehicle fixed and ready on time for pick up the same day. More

by Ryan Verified Customer Verified Customer

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EPC light Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic an Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic and minor fixes to monitor or potentially address in the near future for optimal maintenance. More

by tlee Verified Customer Verified Customer

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VW of Downtown Chicago offer exceptional customer experience I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told ther I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told there where appointments that afternoon. Meetings concluded sooner than expected and called to see if earlier appointment time was available. Service was accommodating and advised me to come on in earlier! Again...pleasantly surprised. Intake process was professional and efficient advising me of what to expect and of a recall I'd yet to receive correspondence on. Both my 10K servicing and ECM upgrade were accomplished in less time that I'd been advised. Outstanding experience that has raised the bar! Thank you Heberto, et al!!! More

by kevin_rhodes Verified Customer Verified Customer

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Great service! Luis was very helpful and let me know what I could do for further improve my vehicle but he was not pushy which I appreciated. I could do for further improve my vehicle but he was not pushy which I appreciated. More

by KAELANLYNCH Verified Customer Verified Customer

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Excellent Service!! I highly recommend this Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! More

by SAFETK23 Verified Customer Verified Customer

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