Luis Antonio
Luis Antonio at McGrath City Honda

Luis Antonio

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

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4.6
16 Reviews
4.6

16 Reviews

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16 Reviews of Luis Antonio

April 14, 2026

Dealership Rating
Employee Rating

Excellent work Alfonso prompt service and courteous. Was advised of all the repairs my car needs without any pressure and followed up with me. More

by yokoquin27
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Rodriguez

Apr 14, 2026

McGrath City Honda responded

Delighted to hear Alfonso provided prompt and courteous service for your Honda HR-V. We’re pleased the needed repairs were explained clearly without any pressure and that our follow-up met your expectations. Thank you for trusting us with your service needs. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 04, 2026

Dealership Rating
Employee Rating

Short, and efficient. Luis was great and honest I just wished you would have played something other than commercials in the waiting room on the TV the whole time More

by bigslim72
Recommend Dealer
Yes

Other Employees Tagged: Luis Antonio

Apr 06, 2026

McGrath City Honda responded

Thanks for sharing about your experience with McGrath City Honda. We appreciate your business and hope to see you again soon! Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 02, 2026

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Everyone was great as usual very happy with my service experience amazing job ! Love Honda More

by danamgrande
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 02, 2026

McGrath City Honda responded

It’s wonderful to know our team provided another excellent service experience on your Honda. We appreciate your loyalty and look forward to welcoming you back. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

March 10, 2026

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I came in for an oil change. During the inspection, I was told I needed a brake fluid flush, I wss shown a video of the problem but vehicle shown in video was not my car. I do More

by LARSENGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 14, 2026

McGrath City Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

Mar 14, 2026

McGrath City Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

March 01, 2026

Dealership Rating
Employee Rating

Fair I took my truck so they could fix the noise that makes when making a turn and complaint of tires loosing all the air in couple seconds. I was told that the noise was normal and I needed new tires wh More

by Lguerita
Recommend Dealer
No

Other Employees Tagged: Luis Antonio

Mar 03, 2026

McGrath City Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

Mar 05, 2026

McGrath City Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

February 27, 2026

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Employee Rating

Everyone was helpful and very kind. All questions and concerned about my vehicle, answered in a concise and timely manner. More

by floressoraya89
Recommend Dealer
Yes

Other Employees Tagged: Luis Antonio

Feb 27, 2026

McGrath City Honda responded

Thank you for sharing your experience. We’re glad our team, especially Luis, could address all your Honda CR-V questions promptly and clearly. It’s wonderful to know you felt supported and cared for throughout your service visit. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

February 25, 2026

Dealership Rating
Employee Rating

La atención de Luis fue buena pero siento que no me solucionaron las inquietudes que tengo a cerca del vehículo la respuesta fue que todo era normal More

by juankmelo42
Recommend Dealer
No

Other Employees Tagged: Luis Antonio

Mar 01, 2026

McGrath City Honda responded

Juan, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Luis and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

Mar 01, 2026

McGrath City Honda responded

Juan, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Luis and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

February 18, 2026

Dealership Rating
Employee Rating

Awesome Service, they know how to take care of the customers. easy talk to and very good communication to the customer. More

by john aliferis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2026

McGrath City Honda responded

It’s great to hear you found the service straightforward and appreciated our communication while caring for your Honda CR-V. We appreciate your trust and look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

February 12, 2026

Dealership Rating
Employee Rating

Super helpful. Quick to get my car in same day and it was worked on and ready by early afternoon the next day. Everyone was super nice and patient! More

by Stephsal25
Recommend Dealer
Yes

Other Employees Tagged: Luis Antonio

Feb 13, 2026

McGrath City Honda responded

Glad we got your Honda HR-V in on the same day and had it ready by early afternoon. Luis is happy to hear our team’s helpfulness and patience made an impact. Thank you for the excellent rating. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

February 10, 2026

Dealership Rating
Employee Rating

Luis was extremely pleasant and helpful! He is an asset to your company! If I could give more than 5 stars I would!!!! More

by Missperfect621
Recommend Dealer
Yes

Other Employees Tagged: Luis Antonio

Feb 10, 2026

McGrath City Honda responded

We’re delighted to hear Luis provided such pleasant and helpful service on your Honda CR-V. We’ll make sure he sees your praise. Thank you for the perfect rating and we look forward to serving you again.

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