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Louis Costales
4 Reviews
Louis Costales is the General Manager of Acura of Gainesville, where he leads with a focus on integrity, performance, and exceptional customer service. With a proven record of growing teams and elevating client experience, Louis brings a results‑driven, people‑first approach to every aspect of the dealership. Under his leadership, Acura of Gainesville continues to strengthen its reputation as North Florida’s destination for precision, professionalism, and luxury automotive excellence.
Read moreDealership Experience
2 mos
Industry Experience
36 yrs, 4 mos
Languages Spoken
English
Spanish
4 Reviews of Louis Costales
April 25, 2026
I was looking for a great deal on a ‘25 ADX and they came through with their best possible offer from the get go. Other local dealers were almost 4k above when asked for their best offer. When the other de through with their best possible offer from the get go. Other local dealers were almost 4k above when asked for their best offer. When the other dealers reached out after I purchased for follow up and heard the price, I was told they could have matched it. My thoughts are then that is xx and those other dealers never gave me their best offer as asked. I don’t have time to play games and therefore I appreciate Lou and the team being upfront and skipping the back and forth. They also drove the car 90 minutes to drop it at my house. 5 star service. More
by miamishaps
Verified CustomerOther Employees Tagged: Morgan Westrich, Connor Beach
April 25, 2026
We bought our first SUV from Key Acura, and I have never experienced such a smooth and easy process. Erik showed us the vehicle we requested to see, and never pressured us to buy a different vehicle. Ever experienced such a smooth and easy process. Erik showed us the vehicle we requested to see, and never pressured us to buy a different vehicle. Everyone was very accommodating, and the best part was the financing portion. They provided competitive financing and never pushed us to buy any additional-ons. They showed us quickly on one sheet some, but I just said no thank you and we wrapped it up. All my future vehicles will come from Key Acura! More
by DavidK
Other Employees Tagged: Kerry Barr, Robert Yarell, Morgan Westrich, Joe Siebenaler, Adam Lunn , Erik
April 23, 2026
Had a great experience at Key Acura of Gainesville, will definitely go back again soon. definitely go back again soon. More
by KNOTTV2003
Other Employees Tagged: Kerry Barr, Angie Dicks-Newman, Robert Yarell, Morgan Westrich, Joe Siebenaler, Adam Lunn
April 08, 2026
i wouldn't recommend. terrible customer service and they have employees with zero knowledge on the brand and the car buying process. general manager is aware of concerns, terrible customer service and they have employees with zero knowledge on the brand and the car buying process. general manager is aware of concerns, yet refuses to do nothing about it. i regret purchasing a vehicle from this location. More
by jessiemariealexa
Other Employees Tagged: Angie Dicks-Newman, Robert Yarell, Morgan Westrich, Jose Nova, Connor Beach
