Friendly associates, fast service, performed necessary
maintenance of my Acura to my full satisfaction, nice waiting area
maintenance of my Acura to my full satisfaction, nice waiting area
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by CHITOPABLO
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Key Acura of Gainesville responded
Thank you for sharing your experience with our friendly associates and fast service. We’re glad the maintenance on your Acura met your expectations and that you enjoyed our comfortable waiting area.
The difference is Key
Coming to Key Acura of Gainesville is like coming home
🤗!! Recently, I had my vehicle serviced 3-times within the last 3 months for different services (oil change, brake pad replacement, new tires) and e
🤗!! Recently, I had my vehicle serviced 3-times within the last 3 months for different services (oil change, brake pad replacement, new tires) and each time was a better experience than the last. As I walked in the door, I was immediately welcomed with warm greetings by Service Advisors- Adam & Carey, Service Manager- Joe, and Product Specialist- Angie. With a couple of my appointments, Adam graciously assisted me with a loaner vehicle until work on my vehicle was completed. As I needed to return to work prior to my vehicle becoming available. The staff of Key Acura of Gainesville are top tier🌟 and I would highly recommend them for your next vehicle purchase or repair services!!!
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by Mrs. Diana
Service Price Transparency
May 22, 2026 -
Key Acura of Gainesville responded
It’s wonderful to hear your recent visits for oil changes, brake pad replacement and new tires kept getting better. We’re glad Adam and Joe greeted you warmly and that Adam could arrange a loaner. Thank you for recommending us and trusting your Acura to our team.
The difference is Key
Good facility.
Helpful employees.
Service Department very helpful.
Joe Siebenaler, Kerry Barr and other employees were helpful enough.
Overall all okay.
Helpful employees.
Service Department very helpful.
Joe Siebenaler, Kerry Barr and other employees were helpful enough.
Overall all okay.
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by Mr. Patel
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2026 -
Key Acura of Gainesville responded
Thank you, Mr. Patel, for taking the time to share your experience with us. We truly appreciate your kind words about our facility and team. Joe Siebenaler, Kerry Barr, and the rest of our staff work hard to provide helpful and attentive service, and we’re glad they made a positive impression. Thank you again for your business, and we look forward to assisting you again in the future.
Adam did a wonderful excellent job great !
Along with Joe the service manager he is awesome as well ! Great people .
Along with Joe the service manager he is awesome as well ! Great people .
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by Bradleytrenese2
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2026 -
Key Acura of Gainesville responded
Thank you for highlighting the outstanding support Adam and Joe provided for your Acura MDX service. We’re pleased they made your experience so positive. We look forward to assisting you again.
The difference is Key
We bought our first SUV from Key Acura, and I have never
experienced such a smooth and easy process. Erik showed us the vehicle we requested to see, and never pressured us to buy a different vehicle. Ever
experienced such a smooth and easy process. Erik showed us the vehicle we requested to see, and never pressured us to buy a different vehicle. Everyone was very accommodating, and the best part was the financing portion. They provided competitive financing and never pushed us to buy any additional-ons. They showed us quickly on one sheet some, but I just said no thank you and we wrapped it up. All my future vehicles will come from Key Acura!
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by DavidK
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2026 -
Key Acura of Gainesville responded
David, thank you so much for sharing this. We’re thrilled to hear your first SUV purchase with us was such a smooth and pressure‑free experience. Erik and our entire team take pride in making the process easy, transparent, and centered on the customer’s needs — so it means a lot to see that reflected in your visit.
We appreciate you choosing Key Acura for your purchase, and we’re honored to be your dealership of choice going forward. We look forward to helping you with all your future vehicles.
— Louis Costales, General Sales Manager
Acura of Gainesville
Apr 25, 2026 -
Key Acura of Gainesville responded
Craig, thank you for the incredible review. We’re grateful you trusted us with your daughter’s new ‘25 ADX — helping a family make the right decision for their kids is something we take very seriously. I’m glad we were able to give you our best price upfront and make the entire experience simple, honest, and hassle‑free.
Delivering the vehicle to your home was our pleasure, and we’re here for you, your daughter, and your whole family for anything you need going forward. We appreciate you choosing Acura of Gainesville and look forward to being your trusted dealership for many years.
— Louis Costales,
Acura of Gainesville
Apr 25, 2026 -
DavidK responded
Thank you for running such an honest and above the board car dealership.
Manager Joe is a pleasure to work with.
He has been helpful all the way. He is an asset to your team and has helped me understand the maintenance schedule for my car. I am pleased to work w
He has been helpful all the way. He is an asset to your team and has helped me understand the maintenance schedule for my car. I am pleased to work with him when I get my car serviced. He provides excellent customer service!
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by Conny
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2026 -
Key Acura of Gainesville responded
We’re thrilled to hear that Joe made your service experience so informative and smooth. It’s great that he helped you understand your Acura Integra’s maintenance schedule and provided excellent service. We look forward to assisting you again.
The difference is Key
Had a great experience at Key Acura of Gainesville, will
definitely go back again soon.
definitely go back again soon.
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by KNOTTV2003
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2026 -
Key Acura of Gainesville responded
Thank you so much for the great feedback! We’re thrilled to hear you had an excellent experience with our team. We look forward to welcoming you back to Key Acura of Gainesville again soon — and we truly appreciate you choosing us.
— Louis Costales, General Sales Manager
Acura of Gainesville
Joe and his team are super helpful, and courteous.
The service team is quick and thorough.
The service team is quick and thorough.
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by tameradc
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Key Acura of Gainesville responded
It’s wonderful to hear Joe and his team provided courteous, efficient care for your Acura MDX. Whenever you need service again, we’re here to help.
The difference is Key
Key Acura has always been a great experience for me when
it comes to servicing my TLX Type S. They were prompt, kept me informed every step of the way and treat my family and I really well.
it comes to servicing my TLX Type S. They were prompt, kept me informed every step of the way and treat my family and I really well.
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by fmlledo
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Key Acura of Gainesville responded
Thank you for trusting us with your Acura TLX Type S. We’re glad our team kept you informed throughout the service and provided prompt attention. It’s great to hear your family felt welcome and well cared for.
The difference is Key
Best service in Gainesville
I tell all my friends to
use them
Great group of people
use them
Great group of people
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by johnsonsw
Verified Customer
Verified Customer
Feb 27, 2026 -
Key Acura of Gainesville responded
We’re delighted you consider us the best choice in Gainesville for Acura RDX service. Thank you for recommending our team to your friends.
The difference is Key