Adam Lunn

Key Acura of Gainesville responded

Hello, thank you for recognizing Adam’s support with your warranty check, tow coordination, tire rotation, oil change, and car wash. We’re glad your Acura MDX is taken care of and back on the road. Safe travels, and we appreciate your feedback. The difference is Key

Key Acura of Gainesville responded

David, thank you so much for sharing this. We’re thrilled to hear your first SUV purchase with us was such a smooth and pressure‑free experience. Erik and our entire team take pride in making the process easy, transparent, and centered on the customer’s needs — so it means a lot to see that reflected in your visit. We appreciate you choosing Key Acura for your purchase, and we’re honored to be your dealership of choice going forward. We look forward to helping you with all your future vehicles. — Louis Costales, General Sales Manager Acura of Gainesville

Key Acura of Gainesville responded

We’re thrilled to hear that Joe made your service experience so informative and smooth. It’s great that he helped you understand your Acura Integra’s maintenance schedule and provided excellent service. We look forward to assisting you again. The difference is Key

Key Acura of Gainesville responded

Thank you so much for the great feedback! We’re thrilled to hear you had an excellent experience with our team. We look forward to welcoming you back to Key Acura of Gainesville again soon — and we truly appreciate you choosing us. — Louis Costales, General Sales Manager Acura of Gainesville

Key Acura of Gainesville responded

Thanks for sharing your thoughts about your experience with Key Acura of Gainesville. We appreciate your business and hope to see you again soon! The difference is Key

Key Acura of Gainesville responded

Thank you for recognizing Adam’s efforts to make your Acura Integra service smooth. We’re glad our comfortable waiting area met your needs and look forward to helping you again. The difference is Key

Key Acura of Gainesville responded

We’re pleased the service visit for your Acura RDX was on time, fairly priced, and supported by our team. It’s great scheduling was straightforward and the restrooms were clean. Thank you for the five-star rating. The difference is Key

Key Acura of Gainesville responded

Thank you for sharing your feedback. We’re sorry for the confusion and appreciate the chance to clarify. Our advisor misunderstood your question about paint coverage, and we’ve already reviewed this internally to prevent it from happening again. Paint chips caused by normal road wear aren’t considered a manufacturer’s defect, which is why coverage decisions are handled directly through Acura’s warranty representative. We shared that contact information with you so your situation could be properly reviewed. We always aim to provide accurate information and a smooth experience for every guest. We value your business and hope you’ll give us another opportunity to serve you. Louis Costales Acura of Gainesville

Key Acura of Gainesville responded

Thanks for noting how transparent and informative Adam was. We’re glad our service team showed kindness and empathy while caring for your Acura MDX. We appreciate your trust and look forward to helping again. The difference is Key