Lacie Hildebrand
Lacie Hildebrand at Koons White Marsh Chevrolet

Lacie Hildebrand

Product Specialist

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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5.0
36 Reviews
5.0

36 Reviews

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36 Reviews of Lacie Hildebrand

August 22, 2026

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Employee Rating

Dont buy if you are from out of state. Takes forever to get registration. April never calls back and will leave you waiting even after the temporary tag they issue is expired. $800 in doc More

by vballietnotary
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: April Parsons

August 14, 2026

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Great trade and purchase experience! I found them to be pleasant to deal with and would do business again. More

by Bigeasye
Recommend Dealer
Yes

July 27, 2026

Dealership Rating
Employee Rating

Great service. Got me a rental car for two days and kept me informed about my truck More

by jeff60.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark

Jul 30, 2026

Koons White Marsh Chevrolet responded

Thank you again for taking the time to let us know how we did!

June 13, 2026

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Employee Rating

everyone was very nice & helpful. was disappointed i had to spend additional money for two new front tires after purchasing. the front and back tires did not match which they should o More

by tiffany_arnett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Denny Norris

Jun 20, 2026

Koons White Marsh Chevrolet responded

Thank you for your feedback, Tiffany. We're glad to hear that everyone was very nice and helpful, but we sincerely apologize for the disappointment regarding the need for new front tires and the mismatch with the back tires. We appreciate your honesty and will ensure our team addresses this issue to maintain the quality and reliability you expect from us. We hope to have the opportunity to serve you better in the future.

June 11, 2026

Dealership Rating
Employee Rating

YOU HAVE A WONDERFUL TEAM AT KOONS CHEVY FROM THE GEN MANAGER AND SALES AGENT TO THE BUSINESS MANAGER LACIE DID A FINE JOB IN EXPLAINING EVERY STEP AND I FELT VERY COMFORTABLE WITH HER .ME AND MY FAMILY More

by kirschnerchuck4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Paris , Richard DeMarco, NICK TSALAFAOS

Jun 12, 2026

Koons White Marsh Chevrolet responded

Thanks for the great rating! We are always happy to help!

April 15, 2026

Dealership Rating
Employee Rating

The service was great and the purchasing experience was made to be very easy and smooth. More

by tw574
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sidney Brooks, Denny Norris

Apr 17, 2026

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

April 12, 2026

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Employee Rating

The service I received was excellent. I told Lacie that I was interested in the Hyundai Elantra and that I was working and wouldn’t be able to look or test drive it until after I got off More

by Rebecca Macatangay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2026

Koons White Marsh Chevrolet responded

Rebecca Macatangay, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

April 04, 2026

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Excellent customer service, made me feel so welcome! I was so impressed how well they handled everything. I will refer friends and family to them. More

by iammsbossgilliam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Jones

March 16, 2026

Dealership Rating
Employee Rating

Service department is great and runs extremely efficiently. They are courteous, professional and explain repair work in detail. More

by MARYANN.SMITH
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault

Mar 19, 2026

Koons White Marsh Chevrolet responded

MARYANN.SMITH, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 16, 2026

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Employee Rating

Fast service, good communication and record keeping. Extra words to get the 15 minimum words. More

by grimreaper5757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Howard

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