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Kevin Hernandez
Kevin Hernandez at BMW of Orland Park

Kevin Hernandez

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.6
33 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

33 Reviews

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33 Reviews of Kevin Hernandez

July 08, 2025

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Employee Rating

Negligent…. leaving a rag in my engine is unacceptable… spoke to upper management. They didn’t care about it. Have pictures to show. More

by LOWEYES2
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Workmanship
Service Time
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Recommend Dealer
No
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July 03, 2025

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Everybody was nice and polite and knowledgeable they explain everything to us and they advise us about some issue we have after all everybody was perfect More

by DOMINOS2726
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe

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Jul 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're overjoyed to hear that our team at BMW of Orland Park provided knowledgeable and polite service. We appreciate your feedback and are here if you need anything else!

July 02, 2025

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Employee Rating

Kevin was great help. He took care of me everytime I came in and helped me fix my car More

by DUAADINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe , Huda abed

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Jul 03, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! We're so glad Kevin was a huge help and ensured your car was running smoothly again.

June 29, 2025

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Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe

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Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

June 27, 2025

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Employee Rating

Kevin is really nice and professional. He told me what was gong on with my car and he was very informative. I enjoyed talking to him. More

by JENROJACKSON2004
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

BMW of Orland Park responded

We are glad to hear that Kevin provided you with such informative and professional service at BMW of Orland Park. Thanks for sharing your experience!

June 20, 2025

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Employee Rating

Kevin did a great job letting me know what was going on with my car. More

by RON_HIRSCHMAN0705
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2025

BMW of Orland Park responded

The entire team at BMW of Orland Park is so glad we earned your business. Kevin will appreciate the kudos. Thanks so much, Rob!

June 20, 2025

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Employee Rating

Kevin Hernandez was professional, pleasant, and extremely helpful. He explained what was needed and asked if wanted the courtesy car wash after my service, More

by DANYEIL611
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 23, 2025

BMW of Orland Park responded

Thank you for sharing your experience with Kevin at BMW of Orland Park! We're elated to hear that he provided professional and helpful service. We appreciate your feedback and look forward to serving you again in the future!

June 19, 2025

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Employee Rating

Before I could walk in the door I was greeted and asked if I need any help…I came to get my car service which was quick Kevin was able to let me know I’m a value customer which comes with perks. Once my ca More

by MECOLES86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2025

BMW of Orland Park responded

Thank you for sharing your experience! We’re thrilled to hear that you were greeted so promptly and that Kevin made you feel like the valued customer you are. We're glad your service was quick and that you were able to enjoy some of the perks, including the complimentary car wash. We appreciate your loyalty and look forward to seeing you again! Best Wishes, BMW Of Orland Park

June 17, 2025

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Employee Rating

Not very attentive. Had to reach out to get feedback. Do they drive 30 miles to check the engine? Kept over weekend ? No wash. Very disappointed. More

by GARDENLADY1630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 20, 2025

BMW of Orland Park responded

We’re sorry to hear about your disappointment and lack of communication. This is not the experience we want for our customers. Please reach out to our service director, Brian Coster at 70-460-4545 so we can address your concerns and improve your experience. Best Wishes, BMW Of Orland Park

June 13, 2025

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Employee Rating

Everything went well from start to finish. We were comfortable in the environment. Well done More

by LAWRENCENOD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mahdi Armoush, Jason Jakubowski

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Jun 16, 2025

BMW of Orland Park responded

Hi Lawrence, thanks so much for taking the time to leave BMW of Orland Park a great review!

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