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Kelia House
Kelia House at Volkswagen of Downtown Chicago
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Kelia House

Internal Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
36 Reviews

Industry Experience

2 yrs, 7 mos

4.5

36 Reviews

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36 Reviews of Kelia House

February 28, 2025

Dealership Rating
Employee Rating

Great costumer service and super friendly. Staff was extremely helpful and had great knowledge of their inventory. We walked out extremely happy with our truck. More

by JPALACIOS116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Emre Simsek , Kelia House

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Mar 02, 2025

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

February 21, 2025

Dealership Rating
Employee Rating

Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

by Dane’s Volkswagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen

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Feb 21, 2025

Volkswagen of Downtown Chicago responded

We are very happy Fred and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 10, 2025

Dealership Rating
Employee Rating

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen, Emre Simsek

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Feb 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2025

Dealership Rating
Employee Rating

They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Cameron Stough, Keion Carter, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen

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Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. Thank you for your business.

January 09, 2025

Dealership Rating
Employee Rating

Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode, Larry Cohen

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Jan 13, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 23, 2024

Dealership Rating
Employee Rating

Excellent communication. Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago More

by Penelope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Jaber, Grant Bode

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Dec 23, 2024

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Penelope. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

December 13, 2024

Dealership Rating
Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen

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Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

November 13, 2024

Dealership Rating
Employee Rating

Avery was an amazing sales consultant, before and after the sale. Luis in service was great as well. Highly recommend! More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Baha Yer

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery and Luis were able to help, and we hope to see you again!

November 09, 2024

Dealership Rating
Employee Rating

Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque More

by Mohamed Elhelw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Fred Borek, Alonzo Bass , Willie Ware

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Nov 09, 2024

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Nov 15, 2024

Mohamed Elhelw responded

Earlier, I attempted to resolve this issue directly with your team, and you assured me that your service manager would follow up to address the matter. However, despite this promise, no one ever reached out, which makes it clear that resolving customer concerns is not a priority for you. I also sought mediation through the BBB, but your response was dismissive and showed no genuine interest in resolving the matter. As a former customer, I believe it’s important to share my experience to inform potential customers. They should be aware that you may attempt to impose unnecessary charges that other dealers do not, and they should insist on obtaining clear, upfront pricing for parts and services before proceeding with any business with you,They should also be aware that if you fail to deliver the job on time, you may place the blame on them. Furthermore, if a loaner car is offered, you may attempt to charge them for it, adding further frustration to an already unsatisfactory experience.

November 04, 2024

Dealership Rating
Employee Rating

It was a wonderful experience working with the team members at the dealership. Thanks to everyone More

by SALIL9K
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Baha Yer

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Nov 04, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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