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Katie Lyons
Katie Lyons at Rallye Motors

Katie Lyons | Page 12

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

Contact Me
4.8
427 Reviews

Dealership Experience

16 yrs, 1 mo

Industry Experience

16 yrs, 1 mo

4.8

427 Reviews

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427 Reviews of Katie Lyons

June 02, 2024

Dealership Rating
Employee Rating

very and pleased with the service job done correctly and on time ...always use mercedes in Greenvale. More

by CAMILLENY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2024

Rallye Motors responded

Thank you for your positive feedback! We're delighted to hear that you were very pleased with the service and that the job was done correctly and on time. We appreciate your loyalty and look forward to continuing to provide you with excellent service at Mercedes in Greenvale.

May 31, 2024

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Employee Rating

Exceptional attention and willingness to please me as a customer. I was very pleased by the entire staff. Patrick was excellent. Thank you More

by SHANEKIELMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ciccotelli, Ken Vachris, Ramiro Milian, Stephen Augustine, Vincent Vetere, Lisa Chea, Rob Carlson, Patrick Ripley, Sarah Valle

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Jun 01, 2024

Rallye Motors responded

Thank you for your kind words! We're delighted to hear about your exceptional experience with our staff, especially Patrick. If you need anything else, please don't hesitate to reach out. We appreciate your business!

May 28, 2024

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Employee Rating

Professional from start to finish . Smooth and pleasant experience with knowledgeable, articulate employees. Everyone is quick to answer any questions and concerns. More

by Jeananne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Hartmann , Nick in service was our advisor and excellent in every way

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May 28, 2024

Rallye Motors responded

Thank you for your kind words! We're thrilled to hear that you had a smooth and pleasant experience with our knowledgeable and articulate team. We're always here to quickly address any questions or concerns you may have. If you need anything in the future, please don't hesitate to reach out. We appreciate your support!

May 27, 2024

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Employee Rating

Very attentive Katie Lyons is fantastic Great follow up Always provide a loaner and are on time More

by Loukosko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2024

Rallye Motors responded

Thank you for sharing your experience! We're delighted to hear that Katie Lyons was fantastic and provided great follow-up. It's great to know our team was attentive, timely, and provided a loaner. We appreciate your feedback!

May 25, 2024

Dealership Rating
Employee Rating

Katie Lyons is the best. She is always so helpfull. and knowledgeable. It is a pleasure working with her. More

by IRISWAGMAN
Recommend Dealer
Yes
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May 25, 2024

Rallye Motors responded

We're delighted to hear about your great experience with Katie Lyons! Her helpfulness and knowledge truly make working with her a pleasure. Thank you for sharing your feedback!

May 23, 2024

Dealership Rating
Employee Rating

Great service department Katie was very helpful was in and out and my car is now running great again thank you Katie and rallye as a whole More

by jonslick123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2024

Rallye Motors responded

Thank you for your kind words! We're delighted to hear that Katie and our service department provided great service and got your car running smoothly again. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Rallye!

May 09, 2024

Dealership Rating
Employee Rating

This is the second time that I have had to change the same part on my EQE... there has to be another solution for this problem. The service was great! More

by CARLALEILANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Vachris

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May 09, 2024

Rallye Motors responded

We appreciate your feedback and are glad to hear that you had a positive service experience despite the recurring issue with your EQE. Our team will look into this matter further to find a long-term solution for you. Thank you for your continued support and for bringing this to our attention. If you have any further concerns, please don't hesitate to reach out.

May 08, 2024

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Employee Rating

Katie is an excellent service representative. She is knowledgeable, efficient and presents herself very well. Best I have worked with. More

by STEVENGLASER32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2024

Rallye Motors responded

Thank you for your kind words about Katie! We're thrilled to hear that she provided excellent service and left such a positive impression. We'll be sure to pass along your compliments to her. If you need anything else, don't hesitate to reach out!

May 06, 2024

Dealership Rating
Employee Rating

Katie Lyons was very helpful and did everything she can to help expedite the return of the vehicle in time. I would recommend to all your customers More

by SURESH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Chea

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May 07, 2024

Rallye Motors responded

Thank you for your feedback! We're glad to hear that Katie Lyons provided helpful assistance and worked to expedite the return of your vehicle on time. Your recommendation means a lot to us. If you ever need assistance again in the future, don't hesitate to reach out. We appreciate your business!

May 06, 2024

Dealership Rating
Employee Rating

Service was fair not excellent Staff is friendly. But the problems were not fixed to my satisfaction. More

by BEJITJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ramiro Milian, Lisa Chea

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May 06, 2024

Rallye Motors responded

Thank you for sharing your feedback. At Rallye Motors, we aim for excellence in every aspect of our service, and we're disappointed to learn that we fell short of your expectations this time. Our team is dedicated to addressing all concerns thoroughly and ensuring our customers' satisfaction. We apologize for any inconvenience caused and would like to discuss your experience further to find a resolution. Please feel free to contact me directly at 516-801-2955 - Paul Hartmann, Service Manager, Rallye Motors.

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