Vincent Vetere

Timely and efficient! Great to work with, and communication was clear. Loaner was clean, and match my profile. Great to work with, and communication was clear. Loaner was clean, and match my profile. More

by CHICO Verified Customer Verified Customer

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Excellent service experience. Attentive and knowledgeable staff from drop off to pick up. Repair completed quickly. Attentive and knowledgeable staff from drop off to pick up. Repair completed quickly. More

by GFSTONES Verified Customer Verified Customer

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Pathetic. after 30+ years of buying high end cars from Ralleye the service department felt the need to charge me $1300 to replace an $80 sensor in left front ti after 30+ years of buying high end cars from Ralleye the service department felt the need to charge me $1300 to replace an $80 sensor in left front tire. $1200 of,labor for a 30 minute job. Totally criminal. Rallye should be embarrassed and they care so little that this is now the third survey I have completed without me hearing a single word single word back. Good riddance to Ralleye and MBUSA for me and my famiky….nit that anybody cares More

by ACOOPER13 Verified Customer Verified Customer

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Vincent Vetere is absolutely the best. He always has good advice and is always friendly and helpful. He always has good advice and is always friendly and helpful. More

by GILLYR1 Verified Customer Verified Customer

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I purchased my 2022 GLE AMG 53 from this dealership as well, which was an outstanding expereince on its own. Servicing experience is even better. Vinny is on top of his game and is extremly proactive an well, which was an outstanding expereince on its own. Servicing experience is even better. Vinny is on top of his game and is extremly proactive and reactive with his communication. I've worked with both Vinny and Kenny and both are folks I would invite over for the holidays! More

by Mike Lupia Verified Customer Verified Customer

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Stephen is really helpful and nice! We are so happy with him! The reason we are not going back to Rally is because we don’t want to see our previous agent who is so rude and disrespectf We are so happy with him! The reason we are not going back to Rally is because we don’t want to see our previous agent who is so rude and disrespectful! More

by Weining liang Verified Customer Verified Customer

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Our sales advisor, Evan Marro, was so knowledgeable, professional and informative. He and his team made the purchase process seamless. professional and informative. He and his team made the purchase process seamless. More

by Ed grim Verified Customer Verified Customer

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I recently had my car serviced at Mercedes and had a mixed experience. I want to start by saying that Veni, my service advisor, was great. He was professional, helpful, and communicated well throughout mixed experience. I want to start by saying that Veni, my service advisor, was great. He was professional, helpful, and communicated well throughout the process. However, there were several issues with the service itself. I had two front tires replaced, but when I picked up the car the tires looked old and used, even though they were supposed to be new. It’s possible they were just dirty, but the appearance definitely didn’t give the impression of brand-new tires. A proper car wash and tire dressing/armor would have helped make the new tires look like new when the vehicle was returned. Additionally, I noticed a scratch on one of my rims that was not there before the service visit, which was disappointing to see after picking up the car. I also asked about paint correction, but I was told that the dealership does not provide that service. That was surprising to hear because I would expect a car dealership—especially one representing a luxury brand—to offer services like that or at least have a recommended solution. Now I’m also experiencing a problem with the trunk not opening all the way. I’ve already tried all the troubleshooting steps on my end, and the issue is still there. This means I now have to make another trip back to the dealership to get the trunk looked at, which is very inconvenient. Overall, while the service advisor provided a good customer experience, the issues with the tires, the scratched rim, and the new trunk problem have made this visit frustrating. More

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The service center is always professional and personable which is why I come here from Bethpage which is why I come here from Bethpage More

by mike.crpc Verified Customer Verified Customer

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I have been working with Larry Greco for almost 30 years. He has always come thru on all my leases, He has always come thru on all my leases, More

by AJSMUSK Verified Customer Verified Customer

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