Julian Perez

Mohammed and Rocco works good together as a team. They both helped me throughout the process of me purchasing my first vehicle. I highly recommend visiting them both when you come to this location. They both helped me throughout the process of me purchasing my first vehicle. I highly recommend visiting them both when you come to this location. More

by SYDNEEMOORE22 Verified Customer Verified Customer

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Everyone was good negotiating was good dealership was good. I would recommend this dealership to buy a car. good. I would recommend this dealership to buy a car. More

by Anastasia_cantrell2001 Verified Customer Verified Customer

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Melissa was terrific and very responsive. Davis was also great. Glad I bought from such a terrific team. Davis was also great. Glad I bought from such a terrific team. More

by KIRKE.CUSHING Verified Customer Verified Customer

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I love to take my car to Volkswagen Downtown Chicago. Luis and Julian are always welcoming and the customer service is excellent Luis and Julian are always welcoming and the customer service is excellent More

by Danielamontealegre2 Verified Customer Verified Customer

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Everyone I met with was knowledgeable, kind, and overall pleasant. The main person I worked with made extra effort to meet my needs. pleasant. The main person I worked with made extra effort to meet my needs. More

by MrJohnJohnly Verified Customer Verified Customer

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Horrible not much else to say. Bad dealership. Bad service. And bad car brand now Bad dealership. Bad service. And bad car brand now More

by WNG4 Verified Customer Verified Customer

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Very good and attentive service. Mohammmed and Julian were very good to me! Great at explaining issues and answering questions. Mohammmed and Julian were very good to me! Great at explaining issues and answering questions. More

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VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule. More

by Moritzchitown Verified Customer Verified Customer

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The price that you have advertised on/for the 2023 Honda Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does/may not want/need and expect the customer to pay for them. We were, at first, surprised by the "add-ons" and then disappointed that the manager would not remove those charges. Another issue was Jimmy telling us that the dealership only had the vehicle in its possession since June 28, when it clearly has been advertised online for several weeks and the Carfax shows May 28 as the date it was offered for sale. Given Jimmy's comment regarding dealer possession, he lost any credibility in his statement that he had 2 other showings of that vehicle for that same day. And WHAT!?!?! Charging $1200 extra because we weren't going to finance through the dealers!! We were going to pay cash!! Since when is it more expensive to pay cash versus dealing with filling out finance papers (time spent by one of your employees and the customer), filing those papers, and verifying a customer's credit worthiness! Ridiculous! It was at that point that we realized any further time spent with Jimmy could/may not provide reliable information or a satisfactory conclusion to the negotiations, from our point of view. More

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What a great experience I had at Volkswagen! Melissa was very patient, knowledgeable and kind. Melissa and her manager Julian truly helped with an obstacle I had and we were able to meet in the Melissa was very patient, knowledgeable and kind. Melissa and her manager Julian truly helped with an obstacle I had and we were able to meet in the middle. I literally passed a Volkswagen dealership near my house to visit the downtown location. I will do the same again. Thank you Melissa and Julian for such a great experience! More

by JANICEFENNELL Verified Customer Verified Customer

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