Jon Lackee

Over a period of several years, I have repeatedly purchased and paid for “full synthetic oil change” services at this dealership, often using promotional offers advertising full synthetic oil at appr purchased and paid for “full synthetic oil change” services at this dealership, often using promotional offers advertising full synthetic oil at approximately $69.99 per visit. Based on these representations, I reasonably believed that my vehicle was receiving full synthetic oil during each service. However, upon reviewing my service records, I discovered that in at least five (5) instances, my receipts state “full synthetic oil change,” while the “parts used” section lists a synthetic blend or conventional oil product. This discrepancy indicates that the service performed did not match what was advertised and billed. This pattern raises concerns about the accuracy and transparency of the dealership’s billing and service practices. At a minimum, the documentation provided to me is inconsistent and misleading, and it suggests that I may have been charged for a higher-grade product than what was actually used. While the oil installed may meet general manufacturer specifications, that does not address the central issue: I paid for a specific premium service and did not consistently receive it as represented. I am requesting that this matter be reviewed and that the dealership: * Provide a clear explanation for the discrepancies between billed services and parts listed * Review and correct any misleading advertising or billing practices * Address the inconsistency in documentation provided to customers I am seeking a fair resolution and improved transparency to ensure that services are accurately represented and delivered as advertised. More

by Johnfgagner Verified Customer Verified Customer

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Pleasant when bought car No helpful when I went back for help on the car help on the car More

by DOREENMATHISON Verified Customer Verified Customer

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Our salesman Nick was amazing. He helped us find the perfect vehicle and we absolutely had a great experience with him. Dealing with the sales managers, one of them was extremely r He helped us find the perfect vehicle and we absolutely had a great experience with him. Dealing with the sales managers, one of them was extremely rude. The other one was helpful when it came to an issue we had with the vehicle and getting the issue resolved, but then the service department was horrible. They were very rude not very helpful. It was really hard to schedule the appointment. It actually makes me not want to buy another vehicle there but again the salesman was great. It was just everything else was very discouraging especially when buying a car should be a good experience. I did not feel our experience was completely a good one. More

by KEGSMOM2007 Verified Customer Verified Customer

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Did not keep there word and very rude poor explaining things , saying things that were not true and customers don’t understand these things and believing them things , saying things that were not true and customers don’t understand these things and believing them More

by jusrya12 Verified Customer Verified Customer

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The way they handle customers is amazing I recommend everyone got that granite Hyundai because this is the best everyone got that granite Hyundai because this is the best More

by raghavan.dasari Verified Customer Verified Customer

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I had a bad experience at another dealership earlier in the day and left there very upset,so then I went to Granite Hyundai a sale's person welcome me I told her what I was looking for she asked for a very the day and left there very upset,so then I went to Granite Hyundai a sale's person welcome me I told her what I was looking for she asked for a very little info,then her manager can I explained to him what my experience at the other dealership was like ,he then told me he would get everything together for to review, once he was done putting a deal together for me.He got me to where I needed to be and most importantly he saved me a lot of money ,my son is a GM @ a dealership in fla.he look at the deal and told that the manager was being more than fair More

by LBOCCANFUSO41 Verified Customer Verified Customer

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This is my 2nd time leasing from Granite. Usually I get very good service but this time I waited 2 hours for an oil change, complimentary due to my lease. They even forgot I was there and had Usually I get very good service but this time I waited 2 hours for an oil change, complimentary due to my lease. They even forgot I was there and had little to no answer when I asked how long it’d be. Turns out they didn’t screw the cap of my oil tank correctly and the car leaked oil the whole next day! I had to go pay out of pocket for an oil change while out of town. It took 5 days for them to finally answer the phone, and I’m still waiting on reimbursement. Highly disappointed. More

by AMYERICHO Verified Customer Verified Customer

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Very genuine people, helped me out with any questions I had and didn’t pressure me into anything I didn’t want. had and didn’t pressure me into anything I didn’t want. More

by Morgan Boucher Verified Customer Verified Customer

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Evan and all staff I came into contact with were nothing but wonderful. They were informative and supportive given my car circumstances. but wonderful. They were informative and supportive given my car circumstances. More

by LECLAIRK90 Verified Customer Verified Customer

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Very easy dealership to deal with attention to customer needs. No sales pressure, overall good customer service. needs. No sales pressure, overall good customer service. More

by ALLENDUARTE Verified Customer Verified Customer

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