Zakk Hussey

No thank you I really don't want it to explain it they should do things differently should do things differently More

by SHELLIEPARSHLEY Verified Customer Verified Customer

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Great service and on time. Very clean Done Best place to get my car to service Very clean Done Best place to get my car to service More

by tganeshs Verified Customer Verified Customer

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Over a period of several years, I have repeatedly purchased and paid for “full synthetic oil change” services at this dealership, often using promotional offers advertising full synthetic oil at appr purchased and paid for “full synthetic oil change” services at this dealership, often using promotional offers advertising full synthetic oil at approximately $69.99 per visit. Based on these representations, I reasonably believed that my vehicle was receiving full synthetic oil during each service. However, upon reviewing my service records, I discovered that in at least five (5) instances, my receipts state “full synthetic oil change,” while the “parts used” section lists a synthetic blend or conventional oil product. This discrepancy indicates that the service performed did not match what was advertised and billed. This pattern raises concerns about the accuracy and transparency of the dealership’s billing and service practices. At a minimum, the documentation provided to me is inconsistent and misleading, and it suggests that I may have been charged for a higher-grade product than what was actually used. While the oil installed may meet general manufacturer specifications, that does not address the central issue: I paid for a specific premium service and did not consistently receive it as represented. I am requesting that this matter be reviewed and that the dealership: * Provide a clear explanation for the discrepancies between billed services and parts listed * Review and correct any misleading advertising or billing practices * Address the inconsistency in documentation provided to customers I am seeking a fair resolution and improved transparency to ensure that services are accurately represented and delivered as advertised. More

by Johnfgagner Verified Customer Verified Customer

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Thoughtful, helpful, professional and expert. From the minute I walked in to the moment I got my car back, I was SO GLAD I chose this service department! Great all around! ?? From the minute I walked in to the moment I got my car back, I was SO GLAD I chose this service department! Great all around! ?? More

by kensne1111 Verified Customer Verified Customer

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Very polite and aware of me waiting and was completed in a timely manner. Thanks a timely manner. Thanks More

by HECARPENTER6 Verified Customer Verified Customer

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The problem with the engine was diagnosed quickly and handled to my satisfaction And with professionalism handled to my satisfaction And with professionalism More

by JROMANCHYK Verified Customer Verified Customer

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The problem with the engine was diagnosed quickly and handled to my satisfaction And with professionalism handled to my satisfaction And with professionalism More

by JROMANCHYK Verified Customer Verified Customer

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Personable, informative, patient I really appreciate the patience and kindness of the Zakk and the service team. Thank you for also being available on short notice when issues arise with my car patience and kindness of the Zakk and the service team. Thank you for also being available on short notice when issues arise with my car More

by inthesigils Verified Customer Verified Customer

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New service manager. Much improved Service Dept. Service makes a big difference in the dealerships we use. I was ready to switch until this last appointment. Much improved Service Dept. Service makes a big difference in the dealerships we use. I was ready to switch until this last appointment. More

by NANLIT08 Verified Customer Verified Customer

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I was there for just an oil change. After an hour and a half, I went to the service department to find out the status of my vehicle , since it typically does not take that long for just After an hour and a half, I went to the service department to find out the status of my vehicle , since it typically does not take that long for just an oil change. He said it was currently being washed so I went and sat down A few minutes later. He came out and said my car was all set and proceeded to tell me that he was sorry that it took so long and that they were not charging me for the service. I was very surprised and thankful for their kind gesture. I have always had good service but this situation was above and beyond what I expected. More

by SDESROCHERSX Verified Customer Verified Customer

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