Johnny Fazio | Page 3

Suttle Cadillac responded

Good Afternoon Ms. Orton and Thank you for taking the time in completing this Survey for Suttle Service. You are absolutely correct, we should have been more effective at communicating with you concerning your 24 Sierra 2500. Concerning this repair procedure, we were following General Motors Guidelines and had constant communication with the GM Technical Assistance Center in determining the Cause of the concern. After discovery, the needed Parts were indeed on a National Backorder. I have verified that we did provide a Rental Vehicle during this process, but as I understand it, you were needing an 8 Foot Bed on your Rental Truck and one was not available. Again, I sincerely apologize that Suttle Service let you down and we have noted this in your customer file. We do hope your new Sierra 2500 will be more reliable for you. Jim

Suttle Cadillac responded

We are so glad that Johnny and our team had the opportunity to work with you and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Suttle Cadillac responded

Thank you for sharing your positive experience with our service department. We appreciate your continued trust and are glad our team provided friendly and pleasant care on your Cadillac CTS. We look forward to assisting you again.

Suttle Cadillac responded

We appreciate you sharing your positive experience with the GMC Sierra 1500’s tire installation and maintenance. It’s great to know everything went smoothly with no concerns. Thanks for choosing us for your service needs.

Suttle Cadillac responded

It’s great to hear our service team delivered prompt, knowledgeable support for your Cadillac. We’re pleased the workmanship and ongoing assistance proved worthwhile. Thank you for sharing your positive experience.

Suttle Cadillac responded

We appreciate you noticing our traditional approach to service. We’re glad Johnny and our team could deliver that classic care during your GMC Yukon visit. Thank you for the five-star rating and we look forward to assisting you again.

Suttle Cadillac responded

Thank you for highlighting our communication and the amenities in our waiting area. We’re glad the service on your Cadillac XT5 met the timeline and has been trouble-free. Johnny appreciates your feedback and looks forward to assisting you again.

Suttle Cadillac responded

It’s wonderful to hear our team was professional, friendly and helpful during your GMC Acadia service. Thank you for entrusting us with your vehicle. We look forward to supporting you again.

Suttle Cadillac responded

Thank you for highlighting our team’s friendly and courteous service. We’re glad your GMC Terrain received the care it needed. We look forward to assisting you again.

Suttle Cadillac responded

Thank you for bringing both your truck and car in and for trusting us with your GMC Sierra 1500. We’re glad our team’s service has been efficient and helpful every time.