Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.8
46 Reviews

Dealership Experience

11 yrs, 7 mos

Industry Experience

31 yrs, 7 mos

4.8

46 Reviews

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46 Reviews of Johnny Fazio

July 11, 2026

Dealership Rating
Employee Rating

I enjoy coming to Suttles Customer Service department. The service personnel try their best to help or provide customer service to the upmost appreciation. Makes me feel welcome especially Jeff Moien of More

by ray.shazier
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: JJ see

Jul 11, 2026

Suttle Cadillac responded

We’re delighted Johnny and our service team made you feel welcome while caring for your GMC Sierra 1500. Thank you for recommending us for our prompt and courteous approach. We look forward to assisting you again soon.

July 11, 2026

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Joe Bonney and the whole Suttle team and made this experience a delightful one. Would also have Joe and his team repair my vehicles More

by Donna
Service Price Transparency
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Recommend Dealer
Yes
Jul 11, 2026

Suttle Cadillac responded

Thank you for trusting us with your GMC 2500 service. It’s great to hear our team made the process smooth. Please let us know when you need your next repair.

July 11, 2026

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First interaction with the new blue team lead person. Trust he will soon be steeped in the fine customer care ways of Suttle. We are very grateful to Suttle principals' continued dedication to the cust More

by kouhestani0
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Molen

Jul 11, 2026

Suttle Cadillac responded

It’s great to hear your first service visit with our new team lead went smoothly. Thank you for trusting our team’s dedication as we care for your Cadillac XT4. Johnny will be pleased to know you feel well supported.

July 10, 2026

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The service was performed to my satisfaction. I would like to receive any coupons and offers that can be applied to other services for my vehicle. More

by A. Lee
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda

Jul 10, 2026

Suttle Cadillac responded

Hello, we’re glad the service on your Buick LaCrosse met your expectations. Johnny can share details on available service coupons for your vehicle. Please let us know if you have any further questions.

July 09, 2026

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The staff was very knowledgeable and helpful with our Lyriq EV problems. Everything was fixed over time and they even provided a rental car. More

by elctart
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Perry and the silver team

Jul 09, 2026

Suttle Cadillac responded

It’s wonderful to hear that Johnny and our team resolved your Cadillac LYRIQ issues and arranged a rental car for you. We appreciate you recognizing our knowledgeable and helpful approach. We look forward to assisting you with any future needs.

July 07, 2026

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Friendly and professional, attentive to my needs, great communication, accurate repair. Highly recommended for your automotive repair needs. More

by jeffraakew
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melvin Dawson

Jul 07, 2026

Suttle Cadillac responded

Thank you for sharing your experience with your Cadillac CT5 service. We’re delighted our team provided friendly, professional support, clear communication, and accurate repairs. Your recommendation means a lot to us.

July 01, 2026

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I started with Suttle Motors purchasing my 2016 Toyota Highlander. I still own it today. Excellent customer service with the salesman and finance department. Since then I continue to have my car serviced More

by grs3
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2026

Suttle Cadillac responded

We’re thrilled to have supported you from the purchase of your Toyota to each service visit. It’s great to hear our team’s professionalism and our technicians’ attention to detail have made a lasting impression. We appreciate your continued loyalty and look forward to servicing your Toyota for years to come.

June 30, 2026

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People very friendly professional and Shelby was great the experience was great the service staff was great More

by baldwin14
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Recommend Dealer
Yes
Jun 30, 2026

Suttle Cadillac responded

We appreciate you choosing us to service your Buick. Johnny and our service staff enjoyed ensuring your visit was friendly and professional. We look forward to helping with your vehicle again.

June 30, 2026

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Employee Rating

Tire light was on. Two tires nice enough to fix all four. Good people good work. More

by TEHARPER57
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Manager of the team.

Jun 30, 2026

Suttle Cadillac responded

We appreciate your feedback on servicing your Buick Encore’s tires. Johnny and the team were happy to address all four and get that tire light turned off. Thank you for the kind words.

June 30, 2026

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Employee Rating

Used to think buying my Jeep at Suttle was a good idea. Couple years later , my car runs great. Now I think buying from Suttle was genius. Hard to think I could find a better value anywhere . Sonny Hamb More

by bobbyrutter1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: SONNY HAMBY , Angela truly a professional driver

Jun 30, 2026

Suttle Cadillac responded

It’s great to hear that your Jeep Cherokee continues to run smoothly and deliver value. Thank you for sharing how Sonny and our service manager have provided world class support and earned your confidence in keeping your vehicle on the road.

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