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Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio | Page 2

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.8
46 Reviews

Dealership Experience

11 yrs, 7 mos

Industry Experience

31 yrs, 7 mos

4.8

46 Reviews

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46 Reviews of Johnny Fazio

June 30, 2026

Dealership Rating
Employee Rating

Dealership staff is very professional. Answers all of my questions. Provides great customer service. Would recommend them to all my friends and family. More

by maryblue35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2026

Suttle Cadillac responded

It’s rewarding to know our staff answered all your questions and provided a professional experience during your Cadillac XT5 service. We appreciate you recommending us to friends and family.

June 30, 2026

Dealership Rating
Employee Rating

Silver team Perry took care of my problems. Had multiple issues plus state inspection and oil change. Great service More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Perry in service

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Jun 30, 2026

Suttle Cadillac responded

Thank you for the five-star rating. We’re pleased the Silver team resolved your multiple issues, completed the state inspection, and performed the oil change on your Cadillac XT5. Please reach out if we can assist further.

June 26, 2026

Dealership Rating
Employee Rating

Thanks Perry and Silver Team on getting my XT5 ready for a cross country drive of a few thousand miles! I have no worries when I use Suttle Motors! More

by Frank Richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Perry and Eric

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Jun 26, 2026

Suttle Cadillac responded

Thank you for trusting Johnny and our team to prepare your Cadillac XT5 for a cross-country drive of a few thousand miles. We’re glad you feel confident for the journey ahead and wish you safe, enjoyable travels.

June 20, 2026

Dealership Rating
Employee Rating

Rhonda did an excellent managing g timely service while I waited for completion of the service. More

by jweltero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2026

Suttle Cadillac responded

Thank you for the 5-star rating. It’s great to hear our team kept you informed and provided prompt attention for your Pontiac Solstice service. Let us know anytime you need further assistance.

June 19, 2026

Dealership Rating
Employee Rating

Suttle motor has always been our place of choice to have any type of work done on our car because they do a complete service job More

by nubprins2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lita Louaillier

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Jun 19, 2026

Suttle Cadillac responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

June 18, 2026

Dealership Rating
Employee Rating

They always take such good care of us when we come in for Service or Sales. I would recommend this dealership to anyone who was looking for a new car. More

by sharonsperlbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The orange team!

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Jun 18, 2026

Suttle Cadillac responded

It’s wonderful to know Johnny and our team consistently take great care of you during your GMC Acadia service visits and when you’re shopping for a new car. Your recommendation means a lot. We look forward to taking care of you again soon.

June 18, 2026

Dealership Rating
Employee Rating

Always responds to my service requests, and completes the sevice to my satisfaction. Thank you. More

by cookiecrespo2u.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2026

Suttle Cadillac responded

Thank you for noting how promptly we address your service requests and ensure your Buick LaCrosse meets your expectations. We appreciate your trust and look forward to supporting your vehicle again.

June 17, 2026

Dealership Rating
Employee Rating

The quality of work was awesome. However, the did leave some of my belongings out of my car when I picked it up. Other than that, Outstanding job!!! More

by hatcherc81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2026

Suttle Cadillac responded

Thank you for the kind words. At Suttle Motors, we work hard to treat every customer fairly and honestly — and we’re glad your experience reflected that.

June 17, 2026

Dealership Rating
Employee Rating

Thank you for another great service experience. The Mrs brought it in this time. Great service without a bunch of pressure to buy other things. More

by Innkeepertim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2026

Suttle Cadillac responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 16, 2026

Dealership Rating
Employee Rating

Great service, called when ready to repair, Car returned the same day. Great communication with Service Advisor. More

by Ginorms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 16, 2026

Suttle Cadillac responded

We’re glad to hear your GMC was back the same day and that Johnny kept you well informed. Thank you for trusting us with your service and we look forward to helping again.

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