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John Jones

Overview Reviews (6) Inventory (204)

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John Jones

New and Pre Owned Sales

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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5.0

6 Reviews

Overview Reviews (6) Inventory (204)

Dealership Experience

10 yrs, 7 mos

Industry Experience

46 yrs, 7 mos

Languages Spoken

English

5.0

6 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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6 Reviews of John Jones

June 21, 2026

Dealership Rating

Employee Rating

Wonderful, courteous and timely Made the whole car buying process go quickly and smoothly Very friendly and helpful process go quickly and smoothly Very friendly and helpful More

by Bama9rsk8r

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

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Jun 21, 2026 -

Suttle Cadillac responded

Thank you for sharing how pleasant and efficient you found your purchase of the Cadillac SRX. We’re delighted our team could make the process smooth and timely. We appreciate your kind words and look forward to assisting you again.

June 18, 2026

Dealership Rating

Employee Rating

Awesome team from sales to final paperwork. The best vehicle buying experience is at Suttle. The best vehicle buying experience is at Suttle. More

by Merelyn Lee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lita Louaillier , Jason Harris

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Jun 18, 2026 -

Suttle Cadillac responded

Thank you for letting us know how smoothly our Cadillac team guided you from sales through paperwork. We’re delighted this was your best buying experience yet. Please reach out if there’s anything else we can do for you.

June 05, 2026

Dealership Rating

Employee Rating

They are professional, friendly,and very helpful and they know what they are doing.. I will continue to be their customer. know what they are doing.. I will continue to be their customer. More

by weade30

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Johnny Fazio

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Jun 05, 2026 -

Suttle Cadillac responded

It’s wonderful to hear our team was professional, friendly and helpful during your GMC Acadia service. Thank you for entrusting us with your vehicle. We look forward to supporting you again.

June 03, 2026

Dealership Rating

Employee Rating

Always buy my vehicle from suttle. Very professional and knowledgeable The cars are inspected and clean for the customer. Very professional and knowledgeable The cars are inspected and clean for the customer. More

by kkcnvj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

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Jun 03, 2026 -

Suttle Cadillac responded

We appreciate you choosing us again for your Cadillac needs. We’re glad our professionalism, thorough inspections, and clean vehicles met your expectations. John and the team look forward to helping you with your next Cadillac purchase.

June 03, 2026

Dealership Rating

Employee Rating

I can’t say enough good things about John Jones. He is very helpful and knowledgeable about GMC’s. He sold me a 2024 Sierra 2500 HD and I couldn’t be happier. He worked with me and Miles Suttle gave He is very helpful and knowledgeable about GMC’s. He sold me a 2024 Sierra 2500 HD and I couldn’t be happier. He worked with me and Miles Suttle gave me a good deal. This is the 3rd truck I have bought from Suttle motors and I highly recommend the dealership to all my friends and family. I appreciate their professionalism and dedication to good customer service. They are the best. More

by clarksp9

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Miles Suttle

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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for this 5-star review and for returning for your third truck. We’re glad John and Miles guided you to the right used GMC 2500 and left you completely satisfied. Your recommendation to friends and family means a lot and we look forward to assisting you again.

June 03, 2026

Dealership Rating

Employee Rating

Great experience and I have no complaints. It went smoothly and I feel like I got a very decent deal. JJ was exceptional in helping me the side on the car and being sure of the car my inspect It went smoothly and I feel like I got a very decent deal. JJ was exceptional in helping me the side on the car and being sure of the car my inspection. It's just a nice place to shop and I didn't feel any pressure and I would consider it first class.! if it's 2 o'clock More

by steven.haynie

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Miles Suttle , Rhonda. 5 Stars!

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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for sharing your positive feedback on your used Nissan Murano purchase and the relaxed atmosphere during your visit. We’re glad our team guided you through the inspection without any pressure and helped secure the deal you were seeking. We look forward to assisting you again.

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