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Joe Jimenez
Joe Jimenez at Sierra Chevrolet of Monrovia

Joe Jimenez

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

4.8
195 Reviews
4.8

195 Reviews

Write a Review

195 Reviews of Joe Jimenez

February 16, 2025

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Employee Rating

Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Marvin Orellana

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February 14, 2025

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Employee Rating

I love Sierra Chevrolet they have the best service advisor!!! Their technicians are knowledgeable and trustworthy. I come from San Bernardino just to get my car serviced there. Over the years I have More

by Ms. Aguayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We're thrilled to hear how much you appreciate our service and expertise at Sierra Chevrolet. It means a lot to us that you travel from San Bernardino for your car servicing and have chosen us for several vehicle purchases over the years. We look forward to continuing to provide you with exceptional service in the future! Sincerely, The Sierra Chevrolet Team

February 14, 2025

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I have been with this dealership through all the purchase of my 5 vehicles. Their service is number 1! They have the most knowledgeable service people especially Joe! I no longer live in the area. But I d More

by Ms. Aguayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much for your fantastic review! We truly appreciate your loyalty to Sierra Chevrolet over the years and are thrilled to hear that you consistently receive top-notch service, especially from Joe. It means a lot to us that you make the drive of 60 miles for our service! We look forward to seeing you again for your future vehicle needs. Thank you for sharing your experience! Sincerely, The Sierra Chevrolet Team

February 12, 2025

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Easy to schedule appointment. Had the exact date and time that worked with my schedule More

by sanchez3194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We're thrilled to hear that scheduling an appointment with us at Sierra Chevrolet was easy and convenient for you. We strive to accommodate our customers' schedules, and it's great to know we met your needs. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

February 09, 2025

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Service was great but I took my car for an oil change and they added extra services that added $93 more to my total, I not authorized any of the extra services More

by ERIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Marvin Orellana

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Feb 11, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change and the additional services. At Sierra Chevrolet, we strive to ensure all services are clearly communicated and authorized by our customers. We encourage you to reach out to us directly so we can discuss this matter further and ensure your concerns are addressed. Your satisfaction is important to us, and we value your input. Sincerely, The Sierra Chevrolet Team

January 29, 2025

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Couldn't ask for a better experience. Joe and the team where outstanding!! They have always taken great care of my me and my vehicle. More

by BART7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

Sierra Chevrolet of Monrovia responded

Thank you for the wonderful review! We’re thrilled to hear that you had an outstanding experience with Joe and our team at Sierra Chevrolet. It's our goal to take great care of both you and your vehicle. We appreciate your trust in us and look forward to serving you again! Sincerely, The Sierra Chevrolet Team

January 24, 2025

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Advertised false price, tired to add $4k once we arrived. Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only More

by elarsencpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Will Cruz, Mark Sandoval

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Jan 27, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your frustration regarding the pricing and key situation. At Sierra Chevrolet, we strive to maintain clear communication and uphold our commitments. Your concerns are important to us, and we invite you to reach out to us directly so we can address this further and improve our service. Thank you for your input, and we hope to improve your experience moving forward. Sincerely, The Sierra Chevrolet Team

January 17, 2025

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Employee Rating

Joe was very good with communication. He replied quickly and answered all my questions. He was very helpful. More

by arciniega0913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz

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Jan 17, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that Joe provided you with excellent communication and assistance. At Sierra Chevrolet, we strive to deliver top-notch service, and it's great to know we met your expectations. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

January 14, 2025

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Employee Rating

Always great service, resolved an issue with my truck keep me updated during the repair More

by russjacques12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, John Twiford, Marvin Orellana

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Jan 15, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We are thrilled to hear that you received great service at Sierra Chevrolet and that we were able to resolve the issue with your truck. Keeping our customers updated during repairs is very important to us. We look forward to seeing you again in the future! Sincerely, The Sierra Chevrolet Team

December 21, 2024

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Employee Rating

Sierra has a great staff of knowledgeable service writers. They always give me good advice. The service department also did an excellent job and had my car back before lunchtime. More

by TGAVERN
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, John Twiford, Marvin Orellana , Terry Quinn

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Dec 23, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback about our knowledgeable service writers and the efficient work of our service department. It's great to hear that they provided you with good advice and had your car ready so quickly. We look forward to seeing you again at Sierra Chevrolet! Sincerely, The Sierra Chevrolet Team

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