Jenny Fudge

I had an oil change scheduled at 11:15 said it would be an hour. An hour and 15 mins later I asked advisor about status of my truck said she’d check and get back to me. 30 mins later I track her down and s an hour. An hour and 15 mins later I asked advisor about status of my truck said she’d check and get back to me. 30 mins later I track her down and said where’s my truck then she proceeds to tell me they have a lift down. So 1.45 hours later they haven’t even started on it I told her to go get my truck I left no apologies I have no idea how long I would’ve been there if I didn’t track her down. I’ve been there numerous times before and it’s usually right around an hour or so. I can’t believe she wouldn’t tell me that there having mech issues right away which I would’ve been fine with it happens but to leave you sitting in there and not say anything is totally unexceptionable. I will never be back unless there some big changes and this is from someone who has bought 2 trucks at the dealership More

by K.GREER99 Verified Customer Verified Customer

Report | Print

Great service and very friendly staff. I was treated very well‼️I will buy another vehicle from them when my lease is up. I was treated very well‼️I will buy another vehicle from them when my lease is up. More

by Jesuslover Verified Customer Verified Customer

Report | Print

Upon inspection, DeHaven found my car had worn suspension components that could potentially be unsafe. They gave me a fair quote and had everything in good order very quickly. I appreciate them looking ove components that could potentially be unsafe. They gave me a fair quote and had everything in good order very quickly. I appreciate them looking over my car so thoroughly, and I definitely recommend DeHaven. More

by JNWARP9 Verified Customer Verified Customer

Report | Print

amazing was very nice and friendly and took me to get a rental car speedy service rental car speedy service More

by kmw46725 Verified Customer Verified Customer

Report | Print

Will Never bring my car back here, bad service done on my car. Review done on google. car. Review done on google. More

Report | Print

I’m thinking back, I have bought six new Silverado 1500s cents 2013. Everything every time including this one has gone perfectly well and I have been completely satisfied. In fact most recently I had bought cents 2013. Everything every time including this one has gone perfectly well and I have been completely satisfied. In fact most recently I had bought one in 2024 2025 in 2026. I get the new one. My daughter is driving one, and my daughter-in-law will soon be driving the 2024. I also have those vehicles that remain in town here serviced at the Haven and their department is also excellent. I guess I’ve never had any issues with anyone being anything but polite and helpful from the courtesy driver to the service technicians and managers as well as sales and finance, everyone does a great job thanks! Keith Davis. More

by kdavis28 Verified Customer Verified Customer

Report | Print

I Scheduled a service appointment for four new tires on a vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the schedulin vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the scheduling process was selecting the tires for the vehicle. I arrived a week and a half later for the scheduled appointment to have the tires mounted on the vehicle and was told they didn't have the tires. No prior communication about not having the tires for the scheduled appointment, which I took off time from work to complete service. Discussed with service advisor Ibrahim, who basically told me sorry, can't help you other than rescheduling when we get the tires. I asked him to have the service manager contact me regarding this issue. Didn't hear from the service manager, Jenny Fudge, until I took the effort to reach out myself and follow up on this issue. Jenny was extremely rude, condescending, and in no way understanding of the inconvenience and frustration that this lack of communication and lack of making sure they had the necessary materials to complete the work. I was told, by Jenny, they were not willing to offer any kind of compensation or do anything to alleviate an issue that they caused. Jenny also said that she was not informed by Ibrahim that I requested a phone call from her to discuss this matter. Very poor customer service. It is very frustrating and to have purchased several vehicles from DeHaven and we have had all of the vehicles serviced there over the past 10 years and to be treated so poorly by the Service Department. More

Report | Print

Shirley was a delight to deal with. She was very good with communication and make my experience a good one. She was very good with communication and make my experience a good one. More

by Kalik29 Verified Customer Verified Customer

Report | Print

Great service! ! Very accommodating! Dehaven is my dealership of choice! I recommend Dehaven to all of my friends. ! Very accommodating! Dehaven is my dealership of choice! I recommend Dehaven to all of my friends. More

by jollc Verified Customer Verified Customer

Report | Print

Shirley and Jenny go above and beyond to make sure everything gets taken care of and they always make you feel like you are part of the DeHaven family. Malcom is also great in helping anyway he can. everything gets taken care of and they always make you feel like you are part of the DeHaven family. Malcom is also great in helping anyway he can. More

by FOXYGRANDMA2KLB Verified Customer Verified Customer

Report | Print