Jenny Fudge | Page 2

Just basic maintenance today, and Shirley had my car in and out of the service department quickly. Excellent communication, and a good experience overall. and out of the service department quickly. Excellent communication, and a good experience overall. More

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Always professional and courteous. . we have worked with service and always had good results. Buying and selling process was handled very smoothly. . we have worked with service and always had good results. Buying and selling process was handled very smoothly. More

by kauffmandeb Verified Customer Verified Customer

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I already response on their survey format last week. Told Shawn I thought $95 for an oil change was excessive & not to touch the tires as they screwed me over back in November. More details were provide Told Shawn I thought $95 for an oil change was excessive & not to touch the tires as they screwed me over back in November. More details were provided on their survey form. More

by jimheeren116 Verified Customer Verified Customer

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Excellent customer service, and vehicle service every time I visit or have an issue with my vehicle. Highly recommend!! time I visit or have an issue with my vehicle. Highly recommend!! More

by rdnbar Verified Customer Verified Customer

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DeHaven Chevrolet service hàs significantly gone downhill in the last few years to the point I am seriously considering going elsewhere. Most recently, 2 hours for an oil change is extreme. If technicians ar in the last few years to the point I am seriously considering going elsewhere. Most recently, 2 hours for an oil change is extreme. If technicians are in short supply, scheduling should be adjusted accordingly. A multitude of texts and emails were received continuing to remind me of the scheduled appointment. I arrived on time. However, it became obvious the department was not ready for my business. They have implemented a 3% fee for using a charge card, but provide no advance notice so that an alternate method of payment can be brought. Invoice errors have become systemic. This was the third visit where a service representative had to be advised of an error and the invoice amount corrected. I have been a DeHaven customer for many years, but something has changed in the management and focus of the business. From my experience it is not a successful change. More

by BROWNGMC Verified Customer Verified Customer

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Scheduled maintenance visit at DeHaven. As usual, Shirley had my car in and out of the Service Department quickly. Another great experience at DeHaven and I definitely recommend them for As usual, Shirley had my car in and out of the Service Department quickly. Another great experience at DeHaven and I definitely recommend them for any automotive needs. More

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Sean was so helpful and professional. An amazing visit as usual. The best place for service in Fort Wayne. An amazing visit as usual. The best place for service in Fort Wayne. More

by MATTHEWANDERSON06 Verified Customer Verified Customer

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very impressive. service is great. Staff friendly. Been going there for over 10 years Keep up the good work. service is great. Staff friendly. Been going there for over 10 years Keep up the good work. More

by takefivetoday Verified Customer Verified Customer

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I used DeHaven's body shop for the first time since many years of doing business there previously in both sales and service. Chris the body shop manager kept me informed of issues as necessary, and the car years of doing business there previously in both sales and service. Chris the body shop manager kept me informed of issues as necessary, and the car turned out great (they had to repair and repaint the entire driver's side of the car). I can now confidently recommend their body shop along with service and sales. More

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The much needed oil change and inspection which I do as required and deep down I know it as insurance. Inspection shows rear breaks are in the next visit. No surprises helps the wallet. required and deep down I know it as insurance. Inspection shows rear breaks are in the next visit. No surprises helps the wallet. More

by bmjdad Verified Customer Verified Customer

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