Ibraheem Sattaur

I came in for an oil change and tire rotation and had an appointment at 1:00pm and was right on time. I was told when I checked in that it would be about 2 hours because there were other people ahead of me appointment at 1:00pm and was right on time. I was told when I checked in that it would be about 2 hours because there were other people ahead of me. I have had several oil change and tire rotation appointments and it typically only takes 45 minutes to an hour. My vehicle was not completed until about 3:30pm. I waited at the dealership and could not believe how long it was taking. When it was finally done I expected a service advisor to come and tell me. Instead I received an automated text message. I have been to DeHaven Chevrolet for service about 6 times in the past 2 years and have had mixed experiences. Many times the service advisors try to upsell additional services (that most likely are not needed). If you decline these services you will receive an email a few days after your appointment offering you a discount (5-10%) if you call and make another appointment. Recently I have started looking at other options for service on our vehicles. Dehaven is in a convenient location and the donuts in the waiting room are a plus, but I feel like I am being taken advantage of and not receiving high quality service for the money. More

by Andrew Edmonds Verified Customer Verified Customer

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Always satisfied with the service experience. Car was done when promised. Will definitely continue using Dehaven for service. Car was done when promised. Will definitely continue using Dehaven for service. More

by rrross324 Verified Customer Verified Customer

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I was there a bit early but he started the paperwork anyway. The shop completed and I was out of there. anyway. The shop completed and I was out of there. More

by phil94 Verified Customer Verified Customer

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I Scheduled a service appointment for four new tires on a vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the schedulin vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the scheduling process was selecting the tires for the vehicle. I arrived a week and a half later for the scheduled appointment to have the tires mounted on the vehicle and was told they didn't have the tires. No prior communication about not having the tires for the scheduled appointment, which I took off time from work to complete service. Discussed with service advisor Ibrahim, who basically told me sorry, can't help you other than rescheduling when we get the tires. I asked him to have the service manager contact me regarding this issue. Didn't hear from the service manager, Jenny Fudge, until I took the effort to reach out myself and follow up on this issue. Jenny was extremely rude, condescending, and in no way understanding of the inconvenience and frustration that this lack of communication and lack of making sure they had the necessary materials to complete the work. I was told, by Jenny, they were not willing to offer any kind of compensation or do anything to alleviate an issue that they caused. Jenny also said that she was not informed by Ibrahim that I requested a phone call from her to discuss this matter. Very poor customer service. It is very frustrating and to have purchased several vehicles from DeHaven and we have had all of the vehicles serviced there over the past 10 years and to be treated so poorly by the Service Department. More

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I brought my car in for some warranty work. The dealer had my car for almost a week with few updates. After the diagnosis, I had to bring my car back two more times to get all the work done. T The dealer had my car for almost a week with few updates. After the diagnosis, I had to bring my car back two more times to get all the work done. There are never any loaner cars available. This is a huge inconvenience. I probably won’t buy a car from this dealer again because of this. More

by andreaandjoe Verified Customer Verified Customer

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Great service! ! Very accommodating! Dehaven is my dealership of choice! I recommend Dehaven to all of my friends. ! Very accommodating! Dehaven is my dealership of choice! I recommend Dehaven to all of my friends. More

by jollc Verified Customer Verified Customer

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Service was great. I appreciate the phone calls before they actually did the service. I also appreciate the shuttle service. I appreciate the phone calls before they actually did the service. I also appreciate the shuttle service. More

by zanzy Verified Customer Verified Customer

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Excellent customer service, and vehicle service every time I visit or have an issue with my vehicle. Highly recommend!! time I visit or have an issue with my vehicle. Highly recommend!! More

by rdnbar Verified Customer Verified Customer

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