Jeffrey Serwas
Jeffrey Serwas at Advantage Chevrolet of Hodgkins

Jeffrey Serwas | Page 8

Service Dispatcher

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
97 Reviews
4.8

97 Reviews

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97 Reviews of Jeffrey Serwas

November 07, 2024

Dealership Rating
Employee Rating

Jeff explained the issues with my car and gave me a time line of 2-3 hrs. Unfortunately I was not given any updates, nothing about why it was taking longer. I was there for four hours and when the work was More

by DBZ01056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 08, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. I appreciate your feedback, as it helps us improve our service at Advantage Chevrolet of Hodgkins. I understand your concerns regarding the lack of updates during your wait time, the explanation of charges, and the application of your coupons. Your experience does not reflect the standards I strive for, and I would like to look into this further. If you're open to it, please reach out to me directly so I can address your concerns and ensure a better experience in the future. Thank you for choosing Advantage Chevrolet of Hodgkins. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

November 05, 2024

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Employee Rating

I have never had a bad experience shopping for a vehicle at Advantage. It has always a pleasant and professional. More

by MELONEMATT5
Service Price Transparency
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Recommend Dealer
Yes
Nov 06, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to share your positive experience with Advantage Chevrolet of Hodgkins! I'm thrilled to hear that you've consistently found your vehicle shopping experience to be pleasant and professional. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Mo Muhsen General Manager mmushen@advantagedealer.net 708-215-2403

November 05, 2024

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Employee Rating

Everything was mostly perfect! Service, atention, cleanliness, it did not take that much time since my arrival Excellent! More

by JORGECAST
Service Price Transparency
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Recommend Dealer
Yes
Nov 06, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I'm thrilled to hear that everything was mostly perfect during your visit to Advantage Chevrolet of Hodgkins. Our team works hard to provide great service, attention, and cleanliness, and I'm glad you experienced that. I look forward to welcoming you back! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

October 31, 2024

Dealership Rating
Employee Rating

I brought my silverado there I always take my truck there for service, people are always very friendly More

by ART21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! I'm thrilled to hear that you consistently choose Advantage Chevrolet of Hodgkins for your Silverado's service. Our team takes pride in providing friendly and professional service, and I look forward to seeing you again next time! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

October 30, 2024

Dealership Rating
Employee Rating

Jeff was very good. He explained everything perfectly and without any hesitation and also very knowledgeable. More

by JST1MRE1975
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Service Time
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Recommend Dealer
Yes
Nov 02, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Advantage Chevrolet of Hodgkins. It’s fantastic to know that you found our team knowledgeable and clear in their explanations. I appreciate your feedback and hope to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

October 23, 2024

Dealership Rating
Employee Rating

Service center was thorough with explaining the process . I appreciate the text updates too. After the service center I asked the sales department for a trade-In value and they didn’t take the time to ask qu More

by greekgal84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback! I'm glad to hear that our service center was thorough and that you appreciated the text updates. I strive to provide a great experience for all our customers at Advantage Chevrolet of Hodgkins. I understand your concerns regarding your interaction with the sales department. Your comments will help us improve our service moving forward. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to me directly. I hope to serve you again soon! Sincerely, Mo Muhsen General Manager mmushen@advantagedealer.net 708-215-2403

October 21, 2024

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Employee Rating

Make vehicle is running properly, make sure the customer service is ok. Make sure customer service is friendly More

by keithr171
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Recommend Dealer
Yes
Oct 23, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your review! We're pleased to hear that your vehicle is running properly. At Advantage Chevrolet of Hodgkins, we prioritize friendly and attentive customer service. If you have any concerns or need assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

October 12, 2024

Dealership Rating
Employee Rating

Service was good. You guys just charge me so much money Maybe you all Should try to do something about that More

by ronaldkirk23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kenneth Toms, Carolina Wetzel, Felipe Alfaro, Sergio Andrade, Paula Sikirica, Owen Suarez , Emily Salcido, Chris Wetzel, Patryk Wyrazik

Oct 15, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the pricing for our services. At Advantage Chevrolet of Hodgkins, I strive to provide quality service and value. If you have any specific concerns or would like to discuss this further, please reach out to me directly. I value your input and hope to assist you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

October 11, 2024

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Employee Rating

Don’t wash car, left software usb in car and dirty booties. Not a great More

by jvinci55
Service Price Transparency
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Recommend Dealer
No
Oct 14, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback. We understand your concerns regarding the cleanliness of your vehicle and the oversight with the software USB. At Advantage Chevrolet of Hodgkins, we strive to maintain high standards of service. We appreciate you bringing this to our attention and encourage you to reach out to me directly so we can address your experience further. Your satisfaction is important to us. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

October 10, 2024

Dealership Rating
Employee Rating

Everything is great. Wish the car wash was better. makes the car look dirtier than when it came in. But overall the people in service are great and an asset to your deale More

by ielev8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Reily

Oct 11, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your thoughtful review! We're thrilled to hear that your experiences with our service team and sales floor at Advantage Chevrolet of Hodgkins have been positive. We appreciate your feedback regarding the car wash, and we will certainly look into improving that aspect. Your loyalty means a lot to us, and we look forward to assisting you and your family again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

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