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Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
553 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

553 Reviews

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553 Reviews of Carolina Wetzel

June 07, 2026

Dealership Rating
Employee Rating

The dealership had easy check in and check out. Waiting area was nice to get a coffee. More

by sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Sue! I’m glad to hear that you had an easy check-in and check-out experience at Advantage Chevrolet of Hodgkins. It's great to know you enjoyed our waiting area and the coffee. We look forward to seeing you again soon! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

June 01, 2026

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Employee Rating

It was a great experience for the service at this facility and I received a warmest welcome and friendly response. More

by jchangtts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

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Jun 01, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! I’m thrilled to hear that you had a great experience with the service team at Advantage Chevrolet of Hodgkins. We strive to provide a warm welcome and friendly service to all our customers. I appreciate your feedback, and we look forward to seeing you again soon! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

May 29, 2026

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Employee Rating

Felipe and Carolina were very helping us with our car and advising us of what needed to be done in order to get it right. We greatly appreciate them and we would definitely recommend them to our friends and More

by Kay81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

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May 30, 2026

Advantage Chevrolet of Hodgkins responded

Kay, thank you for your wonderful review! I’m pleased to hear that Felipe and Carolina provided you with helpful advice during your car purchase. At Advantage Chevrolet of Hodgkins, our team strives to ensure our customers have a great experience. I appreciate your recommendation, and we look forward to seeing you again! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

May 26, 2026

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Employee Rating

I made a service appointment and dropped my car off early as it was more convenient for me. They took me in immediately and my vehicle was finished before my appt was even supposed to happen. Very quick se More

by Jcesak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I’m delighted to hear that you had such a positive experience with our quick service at Advantage Chevrolet of Hodgkins. It's great to know that we were able to accommodate your schedule and get your vehicle ready ahead of time. I appreciate your feedback, and we look forward to seeing you again for your next service! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

April 20, 2026

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Employee Rating

Carolina is outstanding polite great customer service skills, somethings we don’t get her but the rest of the staff is great too they all have great customer service Thanks More

by litoelisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Armstrong, Robert Alanis, Felipe Alfaro, Owen Suarez

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Apr 21, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Lito! I’m thrilled to hear that Carolina and the staff provided you with outstanding service at Advantage Chevrolet of Hodgkins. I appreciate your kind words, and we hope to see you again soon! Sincerely, Robert Alanis General Sales Manager balanis@advantagedealer.net 708-215-2403

April 17, 2026

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Employee Rating

Three times I have taken my car here for the same issue. They can’t even provide a time table for when my car will be ready. Don’t want to provide a rental More

by rigo.chavez929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rudy Ramirez

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Apr 17, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us, Rigo. I understand your concerns regarding the repeated issue with your vehicle and the lack of communication about the timeline for repairs. I value your feedback and would like to encourage you to reach out to me directly at Advantage Chevrolet of Hodgkins so I can address these concerns more effectively. Your satisfaction is important to me, and we strive to uphold our standards. Thank you for bringing this to our attention. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

April 13, 2026

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Employee Rating

When you set an appointment and are told it’s at least two hours before they even look at your car I feel that’s pretty ridiculous. More

by lbt724ever
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dennis Reily

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Apr 14, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience. I understand that a long wait time can be frustrating, and I appreciate your feedback regarding your appointment at Advantage Chevrolet of Hodgkins. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to us directly, and we would be happy to discuss this further with you. Thank you for your understanding, and I hope we get to serve you better in the future. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

April 10, 2026

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Employee Rating

My experiences with Carolina are always the best ever at any dealership I've ever had. She is the most professional, pleasant, and thorough person I have ever dealt with at a dealership. I hope I get her More

by Leigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2026

Advantage Chevrolet of Hodgkins responded

Appreciate you taking the time to leave this great review, Leigh! I’m delighted to hear that Carolina provided you with such exceptional service at Advantage Chevrolet of Hodgkins. We truly appreciate your kind words and look forward to seeing you again soon. Don't hesitate to request Carolina for your next visit! Sincerely, Robert Alanis General Sales Manager balanis@advantagedealer.net 708-215-2403

March 28, 2026

Dealership Rating
Employee Rating

Kept aware where vehicle at in diagnosis. Quoted a completed price. Delivered at time promised. I tow a boat with my Tahoe, I wanted the air compressor & air shocks repaired with a mechani More

by ladylock9545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

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Mar 28, 2026

Advantage Chevrolet of Hodgkins responded

Appreciate you taking the time to leave this great review! I’m pleased to hear about your positive experience with Advantage Chevrolet of Hodgkins and that we kept you informed throughout the diagnosis process. It's great to know that we was able to meet your needs regarding the air compressor and air shocks for your Chevrolet Tahoe. I appreciate your trust in us, and we look forward to assisting you again in the future! Safe towing! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

March 25, 2026

Dealership Rating
Employee Rating

Everyone was great from the time I dropped my car off to the time I left with my car. My car was also taken care of quick and in a timely manner More

by JOHNHO26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Report | Print
Mar 26, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your positive experience, John! I’m glad to hear that everyone at Advantage Chevrolet of Hodgkins provided you with great service and that your car was taken care of promptly. We appreciate your feedback and look forward to seeing you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

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