Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
556 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

556 Reviews

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556 Reviews of Carolina Wetzel

July 01, 2026

Dealership Rating
Employee Rating

Carolina was very nice and helpful. She answered my questions and the whole process was done in a timely manner. More

by gloriaballesteros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words, Gloria! I’m thrilled to hear that Carolina provided you with excellent service and that your experience at Advantage Chevrolet of Hodgkins was timely and helpful. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

June 24, 2026

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Employee Rating

Felipe and Carolina were very helpful with our car and advising us of what needed to be done in order to get it right. Aaron was able to assist me in getting my card over weekend as well. Advantage Chevy More

by Kay81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro, Aaron Baker

Jun 25, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I’m thrilled to hear Felipe and Carolina provided you with exceptional service at Advantage Chevrolet of Hodgkins. It’s great to know you felt well taken care of and that you would recommend us to your friends and family. We look forward to seeing you again. Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

June 15, 2026

Dealership Rating
Employee Rating

Overall, the dealership has been great. My only concern is with the appointment calls. It seems like the callers don’t review—or don’t have access to—upcoming appointments, because I keep r More

by dphill83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Suarez

Jun 16, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback! I appreciate your kind words about Advantage Chevrolet of Hodgkins. I understand your concerns regarding the appointment calls and the confusion about your EV service. We are continuously working to improve our communication processes, and your input is valuable in helping us achieve that. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

June 07, 2026

Dealership Rating
Employee Rating

The dealership had easy check in and check out. Waiting area was nice to get a coffee. More

by sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Sue! I’m glad to hear that you had an easy check-in and check-out experience at Advantage Chevrolet of Hodgkins. It's great to know you enjoyed our waiting area and the coffee. We look forward to seeing you again soon! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

June 01, 2026

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Employee Rating

It was a great experience for the service at this facility and I received a warmest welcome and friendly response. More

by jchangtts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Jun 01, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! I’m thrilled to hear that you had a great experience with the service team at Advantage Chevrolet of Hodgkins. We strive to provide a warm welcome and friendly service to all our customers. I appreciate your feedback, and we look forward to seeing you again soon! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

May 29, 2026

Dealership Rating
Employee Rating

Felipe and Carolina were very helping us with our car and advising us of what needed to be done in order to get it right. We greatly appreciate them and we would definitely recommend them to our friends and More

by Kay81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

May 30, 2026

Advantage Chevrolet of Hodgkins responded

Kay, thank you for your wonderful review! I’m pleased to hear that Felipe and Carolina provided you with helpful advice during your car purchase. At Advantage Chevrolet of Hodgkins, our team strives to ensure our customers have a great experience. I appreciate your recommendation, and we look forward to seeing you again! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

May 26, 2026

Dealership Rating
Employee Rating

I made a service appointment and dropped my car off early as it was more convenient for me. They took me in immediately and my vehicle was finished before my appt was even supposed to happen. Very quick se More

by Jcesak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I’m delighted to hear that you had such a positive experience with our quick service at Advantage Chevrolet of Hodgkins. It's great to know that we were able to accommodate your schedule and get your vehicle ready ahead of time. I appreciate your feedback, and we look forward to seeing you again for your next service! Sincerely, Glen Smith General Sales Manager tsmith@advantagedealer.net (708) 215 -2394

April 20, 2026

Dealership Rating
Employee Rating

Carolina is outstanding polite great customer service skills, somethings we don’t get her but the rest of the staff is great too they all have great customer service Thanks More

by litoelisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Lito! I’m thrilled to hear that Carolina and the staff provided you with outstanding service at Advantage Chevrolet of Hodgkins. I appreciate your kind words, and we hope to see you again soon! Sincerely, Robert Alanis General Sales Manager balanis@advantagedealer.net 708-215-2403

April 17, 2026

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Three times I have taken my car here for the same issue. They can’t even provide a time table for when my car will be ready. Don’t want to provide a rental More

by rigo.chavez929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rudy Ramirez

Apr 17, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us, Rigo. I understand your concerns regarding the repeated issue with your vehicle and the lack of communication about the timeline for repairs. I value your feedback and would like to encourage you to reach out to me directly at Advantage Chevrolet of Hodgkins so I can address these concerns more effectively. Your satisfaction is important to me, and we strive to uphold our standards. Thank you for bringing this to our attention. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

April 13, 2026

Dealership Rating
Employee Rating

When you set an appointment and are told it’s at least two hours before they even look at your car I feel that’s pretty ridiculous. More

by lbt724ever
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dennis Reily

Apr 14, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience. I understand that a long wait time can be frustrating, and I appreciate your feedback regarding your appointment at Advantage Chevrolet of Hodgkins. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to us directly, and we would be happy to discuss this further with you. Thank you for your understanding, and I hope we get to serve you better in the future. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

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