I took my car to the dealership because the check engine
light came on, and I was also getting a notification that a software update was required, which I’m unable to complete myself.
When I dropped off
light came on, and I was also getting a notification that a software update was required, which I’m unable to complete myself.
When I dropped off my car, I specifically mentioned the software update. This is actually the second time I’ve requested it. A couple of months ago, when I brought my car in for an oil change, I mentioned the exact same issue.
Both times, I was told the update had been completed. However, as soon as I turned my car off and back on, the same update notification appeared again. The paperwork I received mentions a radio update, but I’m not sure if that’s the same update I’ve been requesting.
What made the experience even more frustrating was when I called Carolina to explain that the update notification was still showing and that my app indicates the last software update was completed in July.
Her response was not very polite or helpful. She insisted that the update had been completed, and when I explained that the notification was still appearing, she simply said, “Well, bring it back.”
There was no empathy or understanding whatsoever. I work full-time, and having to leave my car at the dealership is a major inconvenience for me, especially when I’ve already brought it in twice for the same issue.
I understand that sometimes technical issues happen, but I expect better communication, customer service, and a genuine effort to resolve the problem rather than simply telling me to bring my car back again.
More
by pattyharjona
Verified Customer
Verified Customer
Oct 26, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for sharing your experience with us, Patty. I understand your frustration regarding the repeated software update notifications and the communication issues you encountered during your visits to Advantage Chevrolet of Hodgkins. Your feedback is invaluable, as it helps us improve our services.
I encourage you to reach out to me directly so I can discuss your concerns more thoroughly. I appreciate your patience, and we look forward to ensuring your vehicle receives the attention it requires.
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Organized, clean, customer service oriented, great
waiting area, very helpful, many reminders and texts.
Thanks
waiting area, very helpful, many reminders and texts.
Thanks
More
by sallyhessling
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful review, Sally! I’m so glad to hear that you found Advantage Chevrolet of Hodgkins organized and customer service-oriented. It's great to know that our waiting area and communication made your visit enjoyable. I appreciate your feedback, and we look forward to seeing you again soon!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Carolina is very professional and even text with updates
on my car and came and got me, when my car was finished as I waited there at the dealership.
on my car and came and got me, when my car was finished as I waited there at the dealership.
More
by mariselandrad06
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful review, Marise! I’m thrilled to hear that Carolina provided you with excellent service and kept you updated on your vehicle. At Advantage Chevrolet of Hodgkins, we strive to ensure our customers have a positive experience. I appreciate your feedback, and we look forward to seeing you again!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
The service is very efficient and fast.
Love the waiting area, comfort and full of yummy snacks and coffee.
Love the waiting area, comfort and full of yummy snacks and coffee.
More
by mariselandrad06
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful feedback, Marisel! I’m thrilled to hear that you enjoyed our efficient service and the comfort of our waiting area at Advantage Chevrolet of Hodgkins. We strive to make your experience as pleasant as possible, and it’s great to know you appreciated the snacks and coffee. Looking forward to welcoming you back soon!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
The appointment was easy to schedule and the Issue was
resolved in a timely manner.
resolved in a timely manner.
More
by naomikgutierrez
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your feedback, Naomi! I’m thrilled to hear that your appointment at Advantage Chevrolet of Hodgkins was easy to schedule and that your issue was resolved promptly. I appreciate your support, and we look forward to assisting you again in the future!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Dealership is great all around.
The service advisor Carolina is the best i highly recommend her. Service on my truck everytime I bring it in is done fast and to perfection
The service advisor Carolina is the best i highly recommend her. Service on my truck everytime I bring it in is done fast and to perfection
More
by MORALESDAVID26
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful review, David! I’m thrilled to hear that you had a great experience at Advantage Chevrolet of Hodgkins and that Carolina provided you with exceptional service. I appreciate your recommendation, and we look forward to assisting you and your truck again in the future!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Great service as always!
My visits to the service department are always pleasant and quick. The service team listens to my concerns and explains any issues. This particular d
My visits to the service department are always pleasant and quick. The service team listens to my concerns and explains any issues. This particular day, I called because I had low tire pressure and needed an oil change and they were able to schedule me same day. While there, I also ordered hubcaps which came in the next day. Overall, great experience.
More
by maricelaramirez01
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for taking the time to tell us about your visit, Maricel! I’m pleased to hear that you consistently have pleasant experiences with our service department at Advantage Chevrolet of Hodgkins. It’s great to know that we could accommodate your same-day oil change and assist you with your tire pressure concerns. I appreciate your kind words, and we look forward to seeing you again soon!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
I was very pleased with the service advisor and the truck
was done on time. Great dealership
was done on time. Great dealership
More
by RCASTLE27
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful feedback! I’m glad to hear that you were pleased with our service and that your truck was completed on time. At Advantage Chevrolet of Hodgkins, we strive to provide excellent service, and your kind words motivate us to keep doing our best. We look forward to seeing you again!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
As I come expect, Advantage Chevrolet did a great job
with my oil, change entire rotation and did so in a timely manner.
with my oil, change entire rotation and did so in a timely manner.
More
by durso223
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your kind words! I’m thrilled to hear that you had a great experience with your oil change and tire rotation at Advantage Chevrolet of Hodgkins. Timeliness is important to us, and we appreciate your recognition of our efforts. We look forward to serving you again in the future!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
I came in with an unforseen issue.
I told Carolina of the issue and she got me checked in, even though I didn't have an appointment. She got me a loaner vehicle because I knew without
I told Carolina of the issue and she got me checked in, even though I didn't have an appointment. She got me a loaner vehicle because I knew without an appointment I would need to leave it overnight. Carolina had the issues addressed quickly, informing me of the needed repairs the following morning. Very professional and has great knowledge. I'm very happy with the service.
More
by JST1MRE1975
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful review! I’m thrilled to hear that Carolina provided you with such exceptional service at Advantage Chevrolet of Hodgkins. It's great to know she was able to accommodate your unforeseen issue and kept you informed throughout the process. I appreciate your kind words, and we look forward to serving you again in the future!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Dealer Reviews
Cars for Sale
Dealer Log In
English
