Jeff Ashley
Jeff Ashley at Klaben Chrysler Jeep Dodge Ram
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Jeff Ashley

Service Director

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.7
20 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Specialties & Trainings

Dale Carnegie

4.7

20 Reviews

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20 Reviews of Jeff Ashley

October 17, 2024

Dealership Rating
Employee Rating

I scheduled a service appointment with Joe Hilliard for several different things that needed done. Joe assisted me in picking out a new set of tires for my Ram truck and explaining my options. I also neede More

by Tim123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

September 16, 2024

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I had a great experience with a polite and professional service representative and received quality service More

by jeffstraz
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Dolan , Jarred Taylor

June 20, 2024

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Ken was fantastic! Very helpful, personable and patient. He answered all my questions and made sure I had what I wanted. More

by joeysmom03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 30, 2024

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I had outstanding service from the KLABEN team. This started from the point I booked my appointment until the time I picked up my truck. More

by donkey.punch
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Rich, Megan Mills

May 14, 2024

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Employee Rating

Klaben was awesome. I didn't have an appointment scheduled. They took me right in and got everything taken care of. Melissa Dolan was especially nice and professional. I More

by rob.paolucci84
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Brian Binegar, Melissa Dolan , Logan Rich, AJ

March 21, 2024

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Shi Crockett stands out as one of the most compassionate and attentive salespeople I’ve ever encountered. His genuine pride in his work is evident in every interaction. Not only is he honest and straightfor More

by jennifer.nurse
Recommend Dealer
Yes

February 28, 2024

Dealership Rating
Employee Rating

I have dealt with Klaben for 15 years and I am very satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed.   My More

by gary chack
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Arnold, Logan Rich

February 22, 2024

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Joe Hilliard has been helping us for years and there is none better than him! More

by SADERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

February 21, 2024

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Employee Rating

One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , More

by Teckstecksmithmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Tina Kelly, Brian Binegar, Melissa Dolan , James Arnold, Danny Gauthier, Albert Klaben III, Logan Rich

Feb 21, 2024

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. As I read your comments and note the 1 star ratings for members of our team and processes, I am embarrassed and appalled that we put you in the position of being so completely dissatisfied. I truly apologize. This was not our intention. Although our actions did not show it, we are better than this and you are right in holding us accountable. That being said, members of the team that you tagged in your review, myself included, are having difficulty recalling any interaction or engagement with a customer that resulted with us being aware of such a negative experience. Shame on us for that as well. Our goal and business model is based on creating customers for life. When a customer has an experience that goes so completely opposite of that model, it gets the attention of the entire team. I welcome the opportunity to speak with you directly, so that I can apologize, and to also see if there is anything that I can try and do for you at this point. The extra insight would be greatly appreciated. Thank you again for your feedback and I apologize once more while hoping to hear from you soon. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

January 16, 2024

Dealership Rating
Employee Rating

It was a good buying experience. The team worked with me on the deal and helped provide me with what I wanted. More

by psally
Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane, Shi Crockett , Jennifer Ash

1

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