Jaime Zamora | Page 6

INFINITI of South Bay responded

Thank you so much for the 5-STAR review and for taking the time to share your experience with us! We are thrilled to hear that Jaime provided you with such a positive experience. His commitment to being professional, respectful, and ensuring you had no surprises by clearly outlining the service costs upfront is exactly the standard we set for our team. We truly value your business here at INFINITI of South Bay, and we look forward to seeing you at your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Cheryl, thank you so much for your truly wonderful review! We are absolutely thrilled to hear that you are consistently pleased with the service you receive on your car. It’s especially gratifying to hear you describe our customer service as phenomenal and that our team takes the time to thoroughly explain everything about your car. Ensuring clarity and providing great service are our top priorities, and your feedback confirms we’re hitting the mark every time you visit. Your kind words are a massive source of encouragement for our entire Service Department. We appreciate you choosing INFINITI of South Bay for your car care needs, and we promise to continue delivering this exceptional level of quality every time. Thank you, from all of us, for your loyalty and amazing support! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your 5-star feedback! We are deeply grateful for your loyalty and for highlighting the consistently excellent service you receive. It is fantastic to hear that Jaime and Edson are proactively managing the care and maintenance of your Q50. Their commitment to providing clear advice and anticipating your needs is exactly what we strive for, and we are proud to have them on our team. We are also delighted that you appreciate the complimentary detailing; making sure you drive away in a clean car is a standard we uphold, and it is rewarding to know these efforts are noticed. We value your business and look forward to continuing to provide you with reliable and exceptional service for years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Will, Thank you so much for this truly glowing 5-star review! To be called the 'hallmark of client satisfaction, service, and expertise' is the highest compliment we could ever receive, and it serves as a powerful validation of the commitment our entire team makes every single day. We are especially honored by your dedication to INFINITI of South Bay for over seven years. Your loyalty means the world to us, and it is customers like you who inspire us to continue delivering the absolute best in customer care and service satisfaction. Thank you again for taking the time to share your wonderful experience. We look forward to serving you for many years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your review. We are working with the service advisors to better understand your concerns. Without a proper user name or any other contact information it is proving difficult to get answers. If you would like to discuss this in more detail, then please feel free to contact me directly at 310-325-5555. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you very much for your feedback and for awarding us a 4-star review. We are delighted to know that you trust us for what matters most—ensuring your car’s major issues are diagnosed and repaired correctly. We agree that for complex repairs, the expertise of our factory-certified technicians and specialized diagnostic tools is indispensable. We want to assure you that every service we provide, regardless of size, is an investment in your vehicle’s long-term reliability and resale value. Here is why utilizing our service center for all maintenance provides superior value: Preventative Expertise: The same master technicians who solve those major issues are the best ones to perform your routine oil change or fluid flush. They know exactly what to look for and can catch minor issues before they escalate into the costly, major repairs you rely on us to fix. Routine maintenance is proactive protection. Genuine INFINITI Parts: Our pricing reflects the use of Genuine INFINITI Parts, which are engineered specifically for your vehicle, ensuring optimal performance and maintaining your warranty protection. Value Programs: We frequently offer service specials and coupons for routine maintenance items, and we are committed to being competitive. We invite you to speak with your Service Advisor to explore these offers and compare pricing for your next visit. We are focused on delivering not just a repair, but complete peace of mind. We appreciate your business and hope to demonstrate the value of our comprehensive service on your next routine maintenance visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for choosing to make the switch to INFINITI of South Bay! We’re so glad to hear that our team’s attentiveness and customer service have made a positive impression. Keeping you informed every step of the way is very important to us, and we look forward to continuing to provide you with the excellent service you deserve. Welcome to the INFINITI of South Bay family! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We love this, thank you for this awesome review! Calling us a “5-Star Spa” for your Q60 absolutely makes our day. We’re so glad you trust us to take great care of your vehicle, and we’ll continue working hard to make every visit just as special. We truly appreciate working with customers like you and look forward to having you back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello J Spencer, Thank you for your feedback and for giving us a 4-star rating. We are truly sorry and concerned to hear about your experience in our waiting area. The behavior you described is unacceptable and does not reflect our values or the professional environment we strive to maintain. We are taking this matter very seriously and will address it with our team immediately to ensure this does not happen again. We sincerely apologize for any distress or discomfort this caused you and other customers. We appreciate you bringing this to our attention. Your feedback is invaluable as it helps us identify areas for improvement. We are glad that the mechanical issue with your car was resolved efficiently. We hope to provide you with a much better and more comfortable experience on your next visit. Sincerely, Carlos Robles Service Manager INFINITI of South Bay