Anita Ruiz

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We are thrilled to hear that you received great service and that our team made you feel like family. Providing warm, friendly customer care is always our top priority, and we know that your time is valuable, so making sure we get you in and out quickly is just as important. It truly means the world to us when we hear that our efforts make a positive impact. We look forward to welcoming you back to INFINITI of South Bay for your next service appointment! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

JC, Congratulations on Your New 2026 INFINITI QX60! Thank you so much for taking the time to share such positive and valuable feedback! We are absolutely delighted to hear how happy you are with your new 2026 INFINITI QX60 LUXE AWD and your leasing experience here at INFINITI of South Bay. We understand that transparency and clarity are paramount in the leasing process. It is our goal to make the transaction as straightforward and stress-free as possible, so your comments regarding our complete transparency with pricing (no hidden fees!) and the efficiency of the entire process are the highest compliment we can receive. We truly appreciate you acknowledging our team's honesty and professionalism. We strive to ensure every customer feels confident and well-informed, and we are grateful for your high recommendation. Enjoy every mile in your beautiful new QX60! We look forward to assisting you with any needs in the future. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Jriovesporsha, Thank you for taking the time to provide this detailed feedback. As the Owner and Executive Manager of INFINITI of South Bay, I sincerely regret that your experience in our finance department did not meet the high standards we set for ourselves. We take comments regarding customer skills very seriously, and I assure you that this feedback will be addressed immediately with the team to ensure necessary retraining and improvements are implemented. We are committed to making sure every step of the purchase process, including the final paperwork, is handled with the utmost respect and professionalism. We truly appreciate you bringing this to our attention as it helps us identify areas for necessary growth. On a brighter note, I want to personally congratulate you on your new vehicle purchase! That is fantastic news. We are delighted to hear that Anita and Kas provided you with an amazing experience. They are tremendous assets to our team, and we will certainly recognize them for their excellent and helpful service. Our goal is for every client to have a 5-star experience from start to finish. If you would like to discuss your finance experience further, please feel free to reach out to me directly. We appreciate your business and hope you enjoy your new INFINITI! Sincerely, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your experience online! I am incredibly proud that Edson and Carlos went above and beyond to diagnose and fix your vehicle when others couldn’t. Our team always puts in the extra effort to make sure our customers leave happy and satisfied! It means a lot to me that you now trust us with all three of your Infiniti cars, that’s the highest compliment we could ask for! We’re honored to have you as part of the INFINITI of South Bay family and look forward to continuing to provide you with exceptional service. See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the incredible review! It’s truly humbling to be referred to as "General Kelvin," but I have to say, the real credit goes to Mike Molles and our entire team. We pride ourselves on delivering top-notch service, and it’s always a pleasure to see the smiles on our customers' faces as they drive off happy with their new vehicles. Mike’s passion for “fighting for your mobile freedom” is unmatched, and I’m proud to have him on the "front lines" with me. That's a good idea about the Platinum Key Fob! Thanks again for your loyalty and for being a valued part of the Infiniti of South Bay family, we can’t wait to serve you again! Thanks again, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for sharing your experience! We're so glad that Kaz and Anita made your car-buying process smooth, friendly, and pressure-free. We’re happy the online paperwork helped speed things up for you too. We work hard to ensure that the car buying process is as smooth as possible, thanks for recognizing our hard work! Congratulations on your new car, and thank you for choosing us! Look forward to seeing you back again soon! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay