Great customer service with explanation on the service
being done to my car. The service was done as soon as possible.
being done to my car. The service was done as soon as possible.
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by villalobos310
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for taking the time to leave this positive review online! We’re happy to hear that you received great customer service and that everything was clearly explained to you. Making sure you understand the work being done on your vehicle and completing it as quickly as possible are both very important to us. We truly appreciate your trust and look forward to assisting you again in the future!
Carlos Robles
Service Manager
INFINITI of South Bay
They didn't top of any fluids like windshield wiper
fluid, aswell as no putting the correct psi in the tires, further more they said they will wash the car which they didn't and to top it all off, ever
fluid, aswell as no putting the correct psi in the tires, further more they said they will wash the car which they didn't and to top it all off, every time a oil service has been done they put a sticker on your windshield to let you know when your next oil change will be which again they didn't do, my experience felt really sloppy compared to other Infiniti dealerships that I have been to like the one at van nuys and Glendale.
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by mmax4022
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
I luv this dealership/They r all courteous/Helpful &
efficient/never had any complaints about there service/Will continue 2 keep coming from .Menifee 2 get my service done.
efficient/never had any complaints about there service/Will continue 2 keep coming from .Menifee 2 get my service done.
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by SHARONPJ10291
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2025 -
INFINITI of South Bay responded
Hi Sharon!
Thank you so much for the luv and loyalty! We’re grateful that you continue to make the trip from Menifee to have your service done with us, that means more to us than you know. Knowing our team’s courtesy, helpfulness, and efficiency have kept you coming back without a single complaint makes us so proud. We truly appreciate you and look forward to taking great care of you and your vehicle for many more visits to come!
Carlos Robles
Service Manager
INFINITI of South Bay
They all have been very helpful.
It was my first time there. I got answers for problems. I got salespeople. Mike is amazing and the front receptionist. Does our job so? Well that I g
It was my first time there. I got answers for problems. I got salespeople. Mike is amazing and the front receptionist. Does our job so? Well that I get a person as Asp. I feel very important.
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by Luckeyman67
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Dec 01, 2025 -
INFINITI of South Bay responded
Thank you so much for this AWESOME review! We’re especially glad that your first visit went so well and that our team was able to help you get the answers you needed. Mike and our front receptionist will be so happy to know they made you feel welcomed and important, that’s exactly the experience we strive to provide for every guest. Thank you for recognizing their hard work!
We appreciate your kind words and look forward to taking care of you again soon. For your next visit, don't forget to check back on our website for any service deals and specials!
Carlos Robles
Service Manager
INFINITI of South Bay
Southbay Infiniti is always couteous and professional.
They do an excellent job of listening to your concerns and keep you informed as to the work being, the estimate cost and getvyou jn and out as quickl
They do an excellent job of listening to your concerns and keep you informed as to the work being, the estimate cost and getvyou jn and out as quickly as possible. With no surprises. The staff is very friendly. The place is clean and comfortable to wait in. Thank you!
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by JIM.HEMKER
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2025 -
INFINITI of South Bay responded
Jim, We can’t thank you enough for this kind review! It really makes our day to hear that our staff made you feel heard and kept you fully informed throughout the process. We know how valuable your time is, so getting you in and out quickly—without sacrificing quality or transparency—is always our goal.
We will be sure to pass your compliments along to the team; they will be happy to know their friendly service made a difference. Thank you for choosing INFINITI of South Bay!
Carlos Robles
Service Manager
INFINITI of South Bay
Service was professional, everything was on time .
Thanks for the discount and I was very pleased with the service and personnel. I will continue working with you and would recommend you for service t
Thanks for the discount and I was very pleased with the service and personnel. I will continue working with you and would recommend you for service to anyone. Thanks again.
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by rubenski5500
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2025 -
INFINITI of South Bay responded
Thank you so much for this awesome review! We’re happy to hear that your service was professional and completed on time. We’re glad the discount was helpful, and it’s wonderful to know you were pleased with both our team and the overall experience. Our customers are our #1 priority, thank you for recognizing all of our hard work!
Your trust and willingness to recommend us truly mean a lot. We look forward to continuing to work with you and providing the same level of care and quality each time you visit. Thanks again for choosing INFINITI of South Bay! Make sure to check our website for service deals and specials for your next visit.
Carlos Robles
Service Manager
INFINITI of South Bay
Good experience.
Good experience, love the chai tea in the machine, chill environment, complimentary car wash
Good experience, love the chai tea in the machine, chill environment, complimentary car wash
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by OKWECHIMEPATRICIA
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Nov 22, 2025 -
INFINITI of South Bay responded
Thank you for taking the time to leave this positive review! We’re happy to hear everything went well and that you enjoyed some of the little perks, especially the chai tea! We’re glad the environment felt relaxed and welcoming, and that you appreciated the complimentary car wash as well. If there is anything we can do to make this four-star review into a five-star one, please let us know!
We look forward to making your next visit just as enjoyable!
Carlos Robles
Service Manager
INFINITI of South Bay
At first it was a little rocky but overall the dealership
handled it and the experience was great Andre was amazing made sure vehicle and myself was good before leaving the dealership 10star for his customer
handled it and the experience was great Andre was amazing made sure vehicle and myself was good before leaving the dealership 10star for his customer service
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by Jerome1989
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2025 -
INFINITI of South Bay responded
Hey Jerome!
Thank you for sharing your thoughts with us! We’re glad to hear that even though things started off a bit rocky, the team was able to turn it around and make sure everything was handled properly. Andre will be thrilled to know he made such a positive impact, his dedication to making sure both you and your vehicle were taken care of truly shines through.
We appreciate your patience and your kind words, and we’re grateful for the 10-star shoutout to his AMAZING customer service! We look forward to providing you with the same service every time you visit. See you again soon!
Carlos Robles
Service Manager
INFINITI of South Bay
No comment No comment no comment no comment no comment
the quick brown fox jumped over the lazy dog
the quick brown fox jumped over the lazy dog
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by LEONACHIU
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Nov 27, 2025 -
INFINITI of South Bay responded
Leon,
Thank you thank you thank you thank you thank you! We appreciate the feedback, Leon.
If you see that quick brown fox driving off the lot in a QX60, please let us know immediately!
Carlos Robles
Service Manager
INFINITI of South Bay
I always enjoy going to SB Infiniti!
! The team is always helpful and makes the entire experience a great one!
! The team is always helpful and makes the entire experience a great one!
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by kennyajuarez
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Nov 05, 2025 -
INFINITI of South Bay responded
Kenny, thank you so much for this truly wonderful feedback!
Hearing that our team is consistently helpful and makes your entire experience a great one is the highest compliment we can receive!
We are genuinely grateful for your continued business and your kind words. Thank you for taking your personal time to share this feedback with us and others. And, we look forward to making every future visit just as enjoyable!
Carlos Robles
Service Manager
INFINITI of South Bay
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