Jaime Zamora | Page 7

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re glad to hear you consistently find our dealership clean and welcoming, with prompt service and courteous team members. Making sure every visit is a great experience is what we aim for, and it’s awesome to know it shows. Thank you for your loyalty and we look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for sharing your feedback! We’re glad to hear our team was responsive, though we’re sorry you had trouble booking online and reaching us after hours. We really appreciate you letting us know, and we’ll work on making the process smoother. We hope your next visit is even easier and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Simonne! We really appreciate you taking the time to leave this review! We’re so glad to hear that Carlos has been courteous, helpful, and provided you with such great quality service. Taking care of our guests with professionalism and kindness is always our top priority, and it’s wonderful to know that we came through. We look forward to welcoming you back again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for leaving this positive review! We’re glad that Mr. Zamora kept you updated throughout your visit and made the process easy and professional. It’s great to know you left with not only excellent service but also a sparkling clean vehicle. We appreciate your trust in us and look forward to delivering that same top-notch experience every time you return! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Darlisa! Thanks so much for this great review! We like to think our smiles are just as important as our service, so it’s awesome to hear both made an impression. We’ll keep bringing the good vibes and top-notch care, can’t wait to see you back at Infiniti of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the excellent review! We're thrilled to hear you had a clean, easy, and painless service experience. We also appreciate you mentioning our service specials to other clients. In fact, we update our service specials monthly, so please be sure to check our website before coming in. Our service specials are created to provide the best value directly to our loyal customers, and unfortunately, we are unable to honor "buy one get one free" promotions from other dealerships. We always strive to offer competitive pricing and excellent service and are glad we could assist you with your recent visit. We look forward to seeing you again. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this fantastic review! We’re thrilled to hear that you had an excellent experience and found our team polite and professional. Providing top-notch service is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your recommendation and look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello Mr. Martinez, Thank you for your review. We're sorry you left with unanswered questions, and we appreciate you bringing this to our attention. We want to make sure you get the clarity you need. I've asked Jaime to reach out to you directly to address your concerns. Thank you for your business. We look forward to resolving this for you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Heather! We really appreciate you taking the time to leave this positive review online! It’s wonderful to hear that scheduling a last-minute appointment was easy and convenient. We’re glad Jaime provided professional service and answered all of your questions, making the process smooth and stress-free. Our goal is to ensure that our customers receive exceptional service, and we are glad we could deliver that for you. We look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! It’s wonderful to hear that your service was once again excellent and that Jaime took the time to carefully explain not only the issue but also how to prevent it from happening again. Our goal is not just to resolve problems, but to equip our guests with the knowledge they need to keep their vehicles running smoothly. We appreciate your loyalty and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay