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Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg
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Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
191 Reviews

Dealership Experience

3 yrs, 3 mos

4.9

191 Reviews

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191 Reviews of Jacqueline Quinlan

January 20, 2025

Dealership Rating
Employee Rating

Great girls in colonial west service dept very pleasant and kind, call got appointment and spoke with Jacky then Pam sent me up see you Thursday More

by Robbiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Jan 21, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're so glad to hear that you had a pleasant experience with our service department at Colonial West Chevrolet of Fitchburg. It's great to know that Jacky and Pam provided you with excellent service. We look forward to seeing you on Thursday! If you need anything before your visit, feel free to reach out. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

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Employee Rating

I can’t not say enough about colonial west from setting up appointment with Pamela and hearing about the process of my car from Jackie though texting thank you colonial west for hiring knowledgeable peopl More

by Hriv34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

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Jan 21, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience with Pamela and Jackie. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service and knowledgeable staff to assist you. We look forward to seeing you again for your future automotive needs! Sincerely, Jeff Chandler General Manage jchandler@colonial-west.com 978-342-8713

January 18, 2025

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Employee Rating

Excellent service and very friendly people. I couldn’t be happier with how they all treated me and addressed my concerns with my car. It’s all fixed up and ready for many more miles. More

by Thomas the tank engine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere , The guys in the parts department were awesome

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Jan 20, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We at Colonial West Chevrolet of Fitchburg are delighted to hear about your positive experience with our team. We're glad to know your concerns were addressed and your car is all fixed up for many more miles ahead. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 12, 2025

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Employee Rating

Service appointment Friday and went great talked with Jackie and Pamela car took in hour and I was surprise when I checked out price discount thank you colonial weat More

by J64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Jan 13, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that your service appointment went great and that Jackie and Pamela provided you with a positive experience at Colonial West Chevrolet of Fitchburg. It's fantastic that you were pleasantly surprised by the discount at checkout. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 07, 2025

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Employee Rating

From scheduling to service writer all the way through cashier-everyone was friendly, helpful and approachable. Waiting area clean and comfortable. More

by jmdg1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

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Jan 08, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback about your experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to hear that our team provided friendly and helpful service, and that you found the waiting area clean and comfortable. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

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Employee Rating

Needed a windshield that cracked from a rock. Called and Pam was very helpful connecting me with Jackie who ordered the glass and scheduled me the next day. Thanks for the great service! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Pamela Bussiere

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Dec 28, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us this great review! I am glad we could get your windshield repaired and have you back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 22, 2024

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Employee Rating

Everyone was very pleasant and very helpful! They answered my questions ! The service was done in a timely manner and waiting room was very comfortable! More

by gmomtlc4
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Taylor, Pamela Bussiere , I think Jim and another young man not sure of his name

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Nov 25, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We greatly appreciate your positive feedback about your experience at Colonial West Chevrolet of Fitchburg. It's wonderful to hear that our team was pleasant and helpful, and that you found the waiting room comfortable. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

Dealership Rating
Employee Rating

Great customer service, would recommend to colonial to anyone in need of their vehicle being serviced More

by Pjd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Pamela Bussiere, Shelley Dupre

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Nov 22, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we look forward to assisting you again the next time you need vehicle service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

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Employee Rating

They did a great job on my car and if there was a 20 I would have gave them a 20 More

by james.toczko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Misner, Pamela Bussiere

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Nov 22, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your amazing feedback! We're thrilled to hear that you had a great experience with your car at Colonial West Chevrolet of Fitchburg. Your support means a lot to us, and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 20, 2024

Dealership Rating
Employee Rating

Pamela and Jackie are great to work with and provide great communication and service. The techs do great work and are always looking at car beyond what you need done so aware of any issues. More

by curticra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Nov 21, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Jackie and our techs at Colonial West Chevrolet of Fitchburg. Providing excellent communication and service is our priority, and we appreciate your acknowledgment of our team's hard work. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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