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JEREMIAH PFLUGER
JEREMIAH PFLUGER at Russ Darrow Toyota of West Bend

JEREMIAH PFLUGER | Page 3

SERVICE ADVISOR

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.7
89 Reviews
4.7

89 Reviews

Write a Review

89 Reviews of JEREMIAH PFLUGER

March 28, 2026

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Employee Rating

Was able to get service the next day, wonderful. Good hot chocolate and buttered popcorn. More

by gilbertglodoski
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Mar 28, 2026

Russ Darrow Toyota of West Bend responded

Hello, thank you for the five-star feedback. We’re happy we could arrange your Toyota Camry service for the next day and that Jeremiah made your visit enjoyable with hot chocolate and buttered popcorn. Please let us know when you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2026

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Employee Rating

They did not complete my emissions test - very disappointed! Now I have to arrange for another appointment to get that done More

by Karen Lambie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 02, 2026

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience, Karen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

March 14, 2026

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Employee Rating

Great and fast service. Good advice on future visits, tires and oil changes. Thank you! More

by lurycolon
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Mar 14, 2026

Russ Darrow Toyota of West Bend responded

Thank you for the positive feedback on your Toyota Corolla Cross service. We’re glad our team delivered quick support and gave useful advice on tires and oil changes. Jeremiah and everyone here look forward to helping with your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

March 10, 2026

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Employee Rating

Service rep at check in desk was outstanding ? ? Helped me with my Toyota app and made sure it was working before I left Showed patience for me because I am not very tech savvy and I appreciate tha More

by denmil99
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Mar 10, 2026

Russ Darrow Toyota of West Bend responded

We’re glad Jeremiah took the time to walk you through the Toyota app and made sure it was up and running before you left. It’s wonderful to hear his patience made your Corolla Cross appointment so pleasant. Thank you for sharing your experience and for choosing us. Mitchell Darrow mitchell.darrow@russdarrow.com

March 04, 2026

Dealership Rating
Employee Rating

Attentive to my concerns. Explained in easy to understand what was needed with the car tires More

by kmlimbach
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Mar 04, 2026

Russ Darrow Toyota of West Bend responded

It’s great to hear that JEREMIAH and our service team attentively addressed your tire concerns and explained everything clearly. We appreciate your trust in keeping your Toyota RAV4 running smoothly and look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

February 21, 2026

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Employee Rating

I was very disappointed that they rotated my tires but did not check the air pressure and adjust appropriately. More

by cmkerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2026

Russ Darrow Toyota of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

February 19, 2026

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everything was explained in advance. No additional charges were added. Satisfied with the service I received. More

by JANE PEACE
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Service Time
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Recommend Dealer
Yes
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Feb 19, 2026

Russ Darrow Toyota of West Bend responded

Jeremiah is pleased everything was outlined ahead of time and that no extra fees were added. We’re glad you’re satisfied with the service on your Toyota RAV4. Mitchell Darrow mitchell.darrow@russdarrow.com

February 11, 2026

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Employee Rating

took truck in because there was a rattling and they said they fixed it and its still rattling. also my remote starter isnt working and instead of fixing it they went on and on about paying for an app More

by pastamike71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 15, 2026

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

January 30, 2026

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Employee Rating

I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther More

by lisa.maaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Seth A Tearney, Janessa Rios, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli

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Jan 31, 2026

Russ Darrow Toyota of West Bend responded

Lisa, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

January 23, 2026

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Employee Rating

Everyone was extremely friendly and kept the work done in a good timeframe I got to meet the technician. I was very impressed. More

by Preloznil
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Jan 23, 2026

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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