JEREMIAH PFLUGER
JEREMIAH PFLUGER at Russ Darrow Toyota of West Bend

JEREMIAH PFLUGER | Page 2

SERVICE ADVISOR

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.7
89 Reviews
4.7

89 Reviews

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89 Reviews of JEREMIAH PFLUGER

May 11, 2026

Dealership Rating
Employee Rating

Excellent communication. Great at seeing that my high mileage Highlander gets checked thoroughly every time I bring it in for an oil change. I drive 240 miles every day for w More

by cacic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tech who worked on my vehicle

May 11, 2026

Russ Darrow Toyota of West Bend responded

It’s great to hear our team’s thorough checks keep your Toyota Highlander running smoothly. We’re glad our communication gives you confidence on those long 240-mile days. Jeremiah and the service crew look forward to helping maintain your vehicle’s dependability. Mitchell Darrow mitchell.darrow@russdarrow.com

May 07, 2026

Dealership Rating
Employee Rating

they provided a customer ride home while the car was being worked on and picked me up for a ride back to the dealer. Excellent service for the car and great service from the person who waited on me at More

by awpankonen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Russ Darrow Toyota of West Bend responded

Thank you for the five-star review. It’s wonderful to hear Jeremiah at the service desk provided excellent assistance and that our ride service made your Toyota RAV4 visit convenient. We appreciate you entrusting us with your vehicle. Mitchell Darrow mitchell.darrow@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

The staff is always professional. Questions I had were answered without hesitation. An over positive experience. I highly recommend Russ Darrow Toyota. More

by Camry Fan
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

May 05, 2026

Russ Darrow Toyota of West Bend responded

We appreciate your five-star review and recommendation. We’re glad our team answered all your questions during your Toyota Camry service and provided a professional, positive experience. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships More

by Michael Aguirre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2026

Russ Darrow Toyota of West Bend responded

Thank you for noting our quick service and straightforward process when you bought your Honda. We’re glad we could get you behind the wheel promptly without any unnecessary waiting. Mitchell Darrow mitchell.darrow@russdarrow.com

April 29, 2026

Dealership Rating
Employee Rating

Jeremiah is the best service advisor I have met, highly recommend him, he's very helpful and professional. More

by vmatzum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Russ Darrow Toyota of West Bend responded

We’re delighted Jeremiah provided professional and helpful service. Thank you for recommending him and bringing in your Toyota. We appreciate the five-star review. Mitchell Darrow mitchell.darrow@russdarrow.com

April 24, 2026

Dealership Rating
Employee Rating

I have had a wonderful experience. Jeremiah was so helpful throughout the process. I love receiving the video walk throughs, and the service has been speedy and wonderful! More

by Hannaha6326
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

Apr 24, 2026

Russ Darrow Toyota of West Bend responded

Thank you for sharing your positive experience with Jeremiah. We’re glad the video walkthroughs kept you informed and that service for your Subaru was both speedy and thorough. We look forward to helping you again in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

April 24, 2026

Dealership Rating
Employee Rating

I have had a wonderful experience. Jeremiah was so helpful throughout the process. I love receiving the video walk throughs, and the service has been speedy and wonderful! More

by Hannaha6326
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

Apr 24, 2026

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience. We’re delighted Jeremiah guided you through servicing your Subaru Crosstrek and that the video walkthroughs and quick service met your expectations. We look forward to helping with your Crosstrek again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 14, 2026

Dealership Rating
Employee Rating

Jeremiah is patient and professional, able to translate technical jargon and processes in a way I can understand. He is knowledgeable of parts, labor, processes, and costs. He acknowledged our coupon req More

by robcolleenmas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Pastorelli , Mason - Sales / Appraisals

Apr 15, 2026

Russ Darrow Toyota of West Bend responded

Thank you so much, Rob, for your kind words for Jeremiah and Nick and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

April 12, 2026

Dealership Rating
Employee Rating

I brought my vehicle in for an issue with the windshield. Waited an hour and a half to be told something they should have been able to figure out in 10 minutes. Came back next week and brought my car in at 7 More

by robert1128
Recommend Dealer
No

Other Employees Tagged: JEREMIAH PFLUGER

Apr 16, 2026

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

April 02, 2026

Dealership Rating
Employee Rating

He has awesome customer service skills He is very pleasant to work with Thank you More

by Tsmiller186
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

Apr 02, 2026

Russ Darrow Toyota of West Bend responded

Thank you for recognizing Jeremiah’s excellent customer service. It’s great to hear he made your service visit for your Toyota Prius c pleasant. Let us know if you need any further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

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